Customer Service Sales

ALEX NOEL

973-***-**** *******@*****.***

*** *. **** ******, **** Orange, NJ 07017

SPECIALIZED TRAINING

Specialize in Microsoft office tools; such as Excel, PowerPoint, Spreadsheet, and Word

Filing continuous loads of paperwork, and other extended office documents

Answering phones, controlling and managing inbound and outbound calls

Dependable and reliable, team player, punctual, neat and well organized.

WORK EXPERIENCE

Turnstyles Ticketing, Newark, NJ Nov.2006-Jan.2008

Call Center Ticketing Agent

Handle high volume of inbound calls for tickets in numerous billing systems

Take calls from ticket holders requesting exchanges and refunds

Process ticket sales for numerous events including: ballets, concerts and sporting events

Provided overall quality customer service which includes technical skills and telephone etiquette

Handle over 60 calls per day

Dish Network, S. Plainfield, NJ Aug.2006-Nov. 2006

Call Center Customer Service/Sales

Suggested product and services that increase sales

Provided quality customer service through one-call resolution and establishing long-term relations

Provided a compelling customer experience by fully understanding the customers needs and providing the

appropriate entertainment solutions

ManPower/Synchronoss, Iselin, NJ Apr.2006-June 2006

Data Entry/Line number portability (Temp. Assignment)

Investigate complaints and inquiries and provide resolutions in a timely and accurate manner

Play the role as the middle man between customer and new carrier

Calling Telecommunications carrier to perform number change

Communicate with technician to assure proper reconnection of service

Intralinks, NY, NY Nov. 2005-Jan. 2006

Client Services Representative

Handled a variety of inbound and outbound phone calls and emails from clients and users of the Intralinks

web-base application

Provided corporate users with assists to using the virtual data rooms used in the facilitation of sensitive

loan syndications, mergers and acquisitions

AT&T Wireless, Paramus, NJ Aug.2003-Nov.2005

Call Center Business Customer Service/Escalations

Handled business transactions in connection with activation of new customer accounts

Handled customer questions, complaints, and billing inquires with the highest degree of courtesy

and professionalism to resolve customer issues with one-call resolution

Troubleshoot wireless equipment using numerous web-based tools and applications

Handle over 75 calls per day

Macy's East, Short Hills, NJ June 1999-Aug.2003

Women Shoe Sales Specialist

Popeye’s Restaurant, Irvington NJ May 1996-June 1999

Store Manager

EDUCATION

Gibbs College, Montclair NJ, Sept. 2002

Visual Communications Major

Montclair St. University, Montclair NJ, Sept. 1998

Marketing Major

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