Customer Service Crane Operator

SUMMARY OF QUALIFICATIONS

. Experienced professional with over 20 years of experience in

manufacturing & production

. Proven ability to create and sustain increased team productivity and

cohesiveness under high pressure and tight schedules

. Demonstrated ability to implement a blend of innovation and Lean

manufacturing techniques in support of continuous improvement

. Skilled at leading teams that maximize productivity while ensuring

safety, security, environmental and regulatory compliance

. Positive and energetic attitude with a high degree of honesty and

integrity and creates an environment of respect and inclusion

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EMPLOYMENT HISTORY

Hunter Douglas (Renton, WA) 1994-April 2009 Production Manager

Key Responsibilities:

. Managing and directing three production departments-Duette, Woven Wood,

Window Shades

. Developing project and operational plans aligned to ensure Customer

requirements are achieved, as well as meet company objectives and goals

. Provide technical expertise to internal customer service and sales

representatives to ensure superior levels of Customer satisfaction

. Other responsibilities include daily use of SAP to monitor sales, process

orders, monitor inventory status, and oversee departmental work in

process

Key Accomplishments:

. Quality:

o Less than 1% of manufacturing errors against over 321,000 units

shipped

. Recognition:

o All three production departments led the division annually

o Duette department ranked first in labor efficiency for three

years, including consecutive top rankings in 2007 and 2008

The Boeing Company (Auburn Site) 1989-1993 Jig Builder

Key Responsibilities:

. Team member responsible for assembly of production tools and equipment

supporting 777 wing build

. Overhead crane operator responsible for loading 747/767/737 wing skins

and spars for transportation to final assembly lines

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EDUCATION

Lynnwood Community College (Lynnwood, WA) 1995

Certificate - Building Inspection

Pacific Lutheran University (Tacoma, WA ) 1984

BA - Music Education

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TRAINING & CERTIFICATIONS

. Certified ISO 9002 internal auditor (2008)

. 5S / Lean manufacturing training (2007)

. Kaizen process improvement program (2007)

. Leadership training including courses in advanced communication,

motivational coaching, teamwork, delegation, and problem solving (2003)

. Certified overhead crane operator (1989)

. Advanced blueprint reading training (1989)

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--- PROFESSIONAL & PERSONAL REFERENCES AVAILABLE UPON REQUEST ---

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