Customer Service Sales

Rod R. DeVries

*N*** Weber Drive, Saint Charles, IL 60174

**********@*******.*** 630-***-****

Strategic Management Operations Management Customer Service Management

Highly effective Manager with experience in operations management,

technology development, team building, equipment procurement, customer

service, P&L. Results orientated, decisive leader with success in problem

solving, increasing sales, efficiency, profitability.

?Operations management ? Training & coaching ?Customer confidence

?Technology development ?Team building ?Increase sales

?Equipment procurement ?Efficiency ?Profitability

Professional Experience

Confidential Please

Screw Machine Engineering Co., Inc. - Chicago, IL 2006 -

Present

Precision Machined Products

General Manager 50 employees company sales - 5 mil

Increased on time performance from 40% to 100%

Improved productivity while reducing operational costs

Returned company to profitability and increased customer

satisfaction

Added "very profitable" CNC machining department

Build, train, evaluate, improve team of efficient employees

Train employees in Lean / Kaizen / 5S / 7W procedures

Directly supervise Kaizen training / events

Develop and enforce company procedures and policies

Improve, maintain, enforce company safety and compliance policy

Direct "hands on" management of all departments including,

Machining, Quality control, Shipping, Maintenance, Customer Service,

Purchasing, Shipping, Vendor Management, Engineering, IT, etc.

Genesis Inc. - Roselle, IL 2002 - 2006

Sheet Metal Fabrication & CNC Machining

Machining Manager 20 employees company sales - 15 mil

Built effective teams for three departments - machining, spot welding,

PEM hardware insertion

Used cell manufacturing technique to manufacture "very profitable" Weber

grill components

Planned, moved and procured equipment to set up new machining department

Build, train, evaluate, improve team of efficient employees

Develop and enforce department procedures and policies

Improve, maintain, enforce department safety and compliance policy

Improved productivity while reducing operational costs

Glenrod Inc. - Franklin Park, IL 1985 - 2002

Precision Machined Products

President 25 employees company sales - 2 mil

Increased sales from $250,000 to $2 mil annually

Built effective team of machinists, sales and support staff

Held customer service to an extremely high degree

Build, train, evaluate, improve team of efficient employees

Develop and enforce company procedures and policies

Improve, maintain, enforce company safety and compliance policy

Direct "hands on" management of all departments including,

Machining, Quality control, Shipping, Maintenance, Customer Service,

Purchasing, Shipping, Vendor Management, Engineering, IT, etc.

Please call to set up an interview for further information.

Thank You.

Rod R. DeVries

Contact this candidate