Customer Service Administrative Assistant

Ana Encarnacion

**** * ****** *** ******* IL . *********@***.***

203-***-****

QUALIFICATIONS

. 4 Years in Dental Billing

. 5+ Years in Customer Service/Sales/Marketing/Call Center

. Fluent in English and Spanish

. Proficient in Microsoft Office

PROFESSIONAL EXPERIENCE

BUSINESS ADMINISTRATION - ASSOCIATES

2010 Dental Insurance Verifier Associate Lincoln Park

Specialist,Chicago Il

Obtained Plan members dental coverage.

E.O.B. Processor.

2006-2009

Dental Billing & Insurance Associate Dental Associates, Danbury, CT

. Dealt directly with insurance agents and successfully followed up

on outstanding claims

. Corrected and verified dental codes according to CDT guide

resulting in a 45% decrease of denied claims

. Successfully collected delinquent accounts thereby increasing

collections revenue by 25% and handled all aspects of Accounts Receivables

. Electronically filed insurance claims and updated group member

profiles

. Managed routine patient claim inquiries

. Collections Small Claims

. Reception/Schedule

2005-2006 Customer Service Representative Douro

Granite&Marble, Danbury, CT

. Drafted proposals and invoices

. Greeted customers and made suggestions resulting in increased

store revenue

. Kept inventory of store and ordered needed supplies

1997-2004 Mail Processor Clerk U.S.

Postal Service, Miami, FL

. Distributed mail to coded zones

. Dispatched mail as scheduled

. Operated specialized computerized machinery

1994-1997 Administrative Assistant Alarm

Depot, Miami, FL

. Dispatched daily alarm installers

. Implemented systems that ensured customer satisfaction

1991-1994 Administrative Assistant

Dolphin Trimming, Miami. FL

. Directed incoming calls from a ten-line system

. Prepared weekly income reports

. Handled customer inquiries and special orders

. Organized and updated customer files

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