Project Manager Engineer

SUSAN M. STIEBER

**** *. ******** ******

Chicago, Illinois 60646

773-***-**** *********@*****.***

Summary of Qualifications

Award winning Technical Specialist/Project Manager with extensive

experience in Microsoft Word, Excel, Power Point, Access, Web-based

Applications, TCOMS, Customer Service, Sales Support, Network Planning and

Provisioning in the Telecommunications Industry. Recognized for ability to

accomplish challenging goals in a fast-paced, deadline-driven environment.

A "go to" person who can achieve results quickly & cost effectively.

Strong analytical, organizational, verbal and written communication and

relationship-building skills. Collaborative detail-orientated team player

also able to work independently and exercise excellent problem-solving &

decision-making skills with minimal supervision.

Professional Experience

Verizon Business 2000 to 2009

Planning Network Engineer, Chicago, IL (2008-2009)

Reviewed equipment requests for accuracy and allocated capital funding for

field deployment of fiber optic gear within 8 business hours.

Created designs for proactive ROADM capacity overbuilds in 3 major markets.

Identified existing capacity resulting in over $188K in capital cost

savings in 2009.

Prepared complex financial requests for funding on projects with costs over

$150K.

Grooms Planning Engineer, Downers Grove (2003-2008)

Facilitated circuit reroutes including provisioning Circuit Design

(CLR/DLR) and coordinating MCI personnel and Telco providers for cutover

process.

Created detailed Excel project plans for groom implementation resulting in

equipment cost avoidance and real estate savings of $1.46M in 2008.

Received 2 Individual Contributor Awards for outstanding project savings.

Received Ovation Awards for creating team project tracking tool and for

overseeing 8 site decommissions simultaneously and as acting team lead for

3 months.

IXC Capacity Planning Engineer, Oakbrook Terrace (2000-2003)

Coordinated engineering requests for additional capacity through the

engagement of MCI/Worldcom field personnel and customer contacts.

Communicated status of capacity and engineering projects to IXC customers

and sales teams through monthly Excel reports and weekly conference calls.

Received Spirit Award for Team Building and volunteerism.

Motorola, Inc., Schaumburg, IL 1999 to 2000

Schaumburg Campus, Technology Specialist

Provided technical support and troubleshooting for 911 PBX, UNIX and Lucent

systems.

Coordinated Motorola resources including third party vendors to resolve

hardware and/or software issues. Tracked issues to resolution utilizing

Clarify software.

Drove technical characterization process to facilitate resolutions.

Reproduced issues in a lab environment.

SUSAN M. STIEBER Page Two

Professional Experience - Continued

Siemens Business Communications, Inc., Rolling Meadows, IL 1997 to 1999

Project Manager, Rolling Meadows Branch

Communicated with sales teams and customers in the planning and

customization of their telephone and voicemail system.

Designed and implemented PBX and voicemail systems.

Installation coordination included subcontractor management, equipment

appropriation and telephone service provisioning.

Conducted periodic technical training sessions for end users.

Received award for the development of a national network of subcontractors.

DeVry University, Addison, IL 1996 to 1997

Computer Lab Supervisor, DuPage Campus (1996-1997)

Responsible for the operation, maintenance and upgrades of 145 PC

workstations and 4 file servers in a Novell 4.1 networked environment in

the Computer Lab, 16 PC workstations and file server for the Testing

Center/Academic Support Center. 8 PC workstations and file server for the

Learning Resource Center.

Supervised 9 student assistants in the operation of the Computer Lab.

Purchased and installed software packages and hardware for faculty and

student use on network.

Assistant New Student Coordinator, DuPage Campus (1993-1996)

Communicated with prospective students and their parents through telephone

and personal contact in an effort to clarify the pre- and registration

process and ensuing freshman year experience.

Managed and accurately maintained on-line new student database.

New Student Coordinator, Admissions Representative, Chicago Campus (1981-

1993)

Held four progressive positions in the financial aid office, admissions

office and student services.

EDUCATION

DeVry University, Addison, IL

Bachelor of Science in Telecommunications Management (GPA 3.86), 1996

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