Customer Service Manager

Location:

Posted:

August 10, 2010

Heather N. Thompson

Work History

Senior Recruiter, MSI. Dallas, TX. August 2006 to Present.

Responsibilities include analyzing healthcare, finance, and banking markets to strategically match

specialized candidates with hiring authorities. Functioning in multiple roles, additional duties include

developing new business on a national level. I was also instrumental in implementing several systems to

keep companywide productivity organized and controlled.

• Increased company revenue in excess on one million dollars.

• Million Dollar Club, 2010

• Executive of the Month, 2010

• Presidents Club, 2009

• Gold Club, 2009

• Presidents Club, 2008

• Executive of the Year, 2008

Customer Service Manager, ABOX Packaging. Kaufman, TX. January 2005 to July 2006.

Responsible for managing the requirements of top priority and high revenue accounts. Managed changes

to company wide customer service protocols based on primary research and consumer feedback.

Managed order flow and inventory levels for high volume commercial accounts.

Marketing Representative, RS Oil Company. Dallas, TX. January 2003 to January 2005.

In this role I managed procurement and distribution of used oil on a national level. I was responsible for

new business development by penetrating new markets and for market expansion in emerging accounts.

Based on my exemplary employment record, expanded responsibilities included:

• Trained all new sales representatives

• National Accounts Management

Additional Skills

• Well honed skill communicating with the public in a professional manner.

• Excellent organizational and multi-taking abilities.

• Exemplary leadership abilities demonstrated through training roles.

• Proficient in the Microsoft Office Suite.

• Additional computer skills include Adobe, Trend-Micro, and Java Script.

Education

Trinity Valley College, Terrell TX. Currently Enrolled.