Manager Sales
Resume:
KEN L. KELLY
Pearland, TX 77584
**********@*****.***
EDUCATION
TEXAS SOUTHERN UNIVERSITY, Houston, TX
May 2009(commencement ceremony)
Master of Business Administration
GRAMBLING STATE UNIVERSITY, Grambling, LA December 2002
B.S. Computer Information System
EXPERIENCE
Wal-Mart, Houston, TX
July 2009-Present
Assistant Manager
. Drive sales by overseeing the guest service and merchandising of the
apparel department with sales ranging from $1.5 - $3 million
. Act as leader on duty, as well as opening and closing the store on
assigned days
. Strive to achieve sales goals and maintain budget controls
. Assist the General Manager in staffing with quality team members who
are committed to high standards of performance and service
. Create an environment of continuous improvement, teamwork, and a
commitment to doing things right
. Oversee/direct the Wal-Mart employee training program for all
new/existing team members
. Maintain Wal-Mart standards of store level profitability and cost
control
. Create employees schedules
. Maintain bookkeeping and inventory of apparel for department
. Follow standard operating procedures to assist in providing chain-wide
consistency which will further strengthen the Wal-Mart Brand
. Respond to guest comments and criticism in a positive manner, viewing
such as opportunities to build guest loyalty
. Assist in creating an environment that consistently provides high
levels of service to our guests
THE UNIVERSITY OF PHOENIX, Houston, TX March 2008 -
September 2008
Enrollment Counselor
. Increased enrollment by 30% through diversity initiatives
. Oversaw temporary employee internship programs
. Recommended solutions for student concerns and complaints, resulting
in 100% retention
. Expanded relationship with corporate clients, placement professionals
and students for 25% growth over previous year
. Developed recruiting action plan and maintained database of over 200
prospective students
TEXAS SCHOOL OF BUSINESS, Webster, TX August 2007 -
February 2008
Campus Recruiter
. Oversaw recruitment training and development for 7 employees
. Facilitated orientation projects for Director of Recruitment leading
to 75% increased participation by prospective students
. Implemented diversity recruiting strategy for 80% of student
population through analysis of demographic and community outreach
. Registered for and attended job fairs at various locations, including
gathering, transporting, and setting up booth and display materials
ITT TECHNICAL INSTITUTE, Webster, TX
November 2004 - June 2007
Educational Recruiter
. Mentored and assisted 10% of students through admissions process
. Led in-school retention program for 50% of student population that
reduced attrition rate by 75% through productive contact methods
. Conducted phone and face-to-face interviews to assess educational
goals and expectation for 60% of student population
. Oversaw the effectiveness of the interview process and tools,
including any tests, test procedures, and the background and reference
check process
ADDITIONAL
. Proficient in Java Script, Cobol, C++, Word, Excel and PowerPoint
. Member of National Black MBA Association
. Member of Society for Human Resource Management
. NCAA College Basketball - Point Guard Position
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