Customer Service Manager

Rebecca Clifton

**** *. ********* **. ******* MN 55304

763-***-**** ************@*****.***

Objective To secure a supervisor/manager position in a

manufacturing company. Desired salary: $59,000+.

Experience 2008-present ATK/Federal Cartridge

Company Anoka, MN

Production Supervisor

Provide work direction, leadership and training for

weekend evening shift (30-50 employees).

Monitored and achieved efficiency, delivery,

safety, and quality objectives. Provide employee

training and development.

Oversee production, maintenance, and peripheral

activities.

Implement and sustain Lean initiatives and

improvements.

2006-2008 ev3 Plymouth, MN

Production Supervisor

Provided leadership & direction for the weekend

shift (50+ employees) as well as payroll, staffing

requirements, and employee training and discipline.

Worked with QC and engineering to achieve delivery,

yield, and cost objectives.

Participated in improvement activities to establish

and maintain lean techniques on the manufacturing

floor.

2003-2006 Robinwood Apartments Coon Rapids, MN

Property Manager

Supervised up to ten employees regularly.

Handled all leasing and customer service issues.

Implemented new filing systems and resident

retention programs.

2000-2003 Circuit Check Maple Grove, MN

Quality Assurance

Performed quality checks on all outgoing custom

test fixtures to ensure compliance to rigid

customer specifications.

Completed internal quality inspections and process

audits.

Education Masters of Business Management: International

Emphasis.

2010 Bethel University, St. Paul,

MN GPA: 3.8

Bachelors in Science Business Management

2006 Northwestern College, St. Paul,

MN GPA: 3.7

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