Customer Service Manager
Resume:
Jean Crane
**** **** ***** ****** ( ARLINGTON HEIGHTS, IL 60004 ( **********@*****.***
Web Designer / Web Developer
Leader ( Team Collaboration
Highly accomplished, visionary web designer and web developer driving
website initiatives to communicate company branding while capturing the
vision and mission of the company. Increase customer and employee loyalty
and produce quality websites in budget. Expertise in the faith-based,
culinary, and entertainment industries with specialized skills in
technology, internet, intranet, and the web. Decisive and motivated leader
committed to creating an experience with website designs.
TECHNICAL SKILLS
MICROSOFT OFFICE SUITE Macromedia Dreamweaver HTML
MS Word Macromedia Fireworks 8 CSS
MS Excel Joomla (CMS) WYSIWYG editors
MS PowerPoint Adobe Photoshop Elements 6.0 TinyMCE editors
MS Access Microsoft Visio My SQL
MS Outlook Drupal PHP
Professional Experience
CONVERGE WORLDWIDE / BGC, ARLINGTON HEIGHTS, IL 2007 - APRIL, 2010
Website Manager/Specialist
> Created, designed, and developed the company websites with Macromedia
Dreamweaver and Joomla (CMS) software.
> Managed the website design projects from needs analysis through
implementation; communicated with all of the departments including
Regional Directors and Field Missionaries in Africa, Asia, Europe,
India, and the United States.
> Managed the archival and organizational structures for three websites;
maintained, debugged, and updated all websites.
> Prevented any issues regarding the safety and security of missionaries
and directors located in security sensitive areas on the websites.
> Purchased and stayed in budget on all of the required software for the
websites.
> Conversant in multimedia formatting and interacting with current Web
2.0 social media.
> Proficient in the manipulation of applications such as MS Word, MS
Excel, and MS Outlook.
> Proficient in the use of WYSIWYG and TinyMCE editors.
> Acquired basic knowledge of template manipulation using PHP.
> Acquired basic knowledge of MySQL through the use of PHP MyAdmin and
CPanel.
EXPRESS PERSONNEL, Lombard, IL (Temporary Projects) 2004 - 2007
Marketing Assistant; Customer Service; Administrative Assistant
> Produced numerous charts, graphs, and reports which tracked employee
productivity.
> Proficient in applications such as MS Word, MS Excel, MS PowerPoint,
MS Access, MS Outlook, and MS Visio.
FOOD SERVICE PROFESSIONALS, Chicago, IL 2001 - 2003
Floating Manager
> Coordinated various catering events while training and supervising
employees.
> Communicated and created operations and training manuals for the
organization.
> Streamlined inventory procedures and coordinated the organization of
actual inventory at various locations.
> Produced numerous charts, graphs, and reports to track employee
productivity.
> Complied with State and Federal regulations for required
documentation.
> Handled the accounts payable and accounts receivable for the receiving
department including food items, supplies, and equipment.
WALT DISNEY WORLD COMPANY, Lake Buena Vista, FL 1990 - 2001
Chef & Receiver
> Coordinated numerous catering events while training and supervising
employees.
> Prepared and set up educational culinary classes for professional
groups or private guests.
> Communicated and created operations and training manuals for the
organization.
> Streamlined inventory procedures and coordinated the organization of
actual inventory at various locations.
> Interacted with a diverse population of internal and external
customers.
Education
DEVRY UNIVERSITY, CHICAGO, IL
Bachelor of Science Degree; Computer Information Systems, 2005
Cumulative GPA 3.84
College Development
WEB DESIGNING CLASSES USING HTML, ASP.NET, VISUAL BASIC, AND C# .
PROGRAMMING CLASSES INCLUDING C++, JAVA, SQL, AND ORACLE . PROGRAMMING
ANALYSIS AND DESIGN . ARCHITECTURE . PROJECT MANAGEMENT
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