Project Manager Training
Resume:
MONICA L. SANDLER
Overland Park, KS 66210
**********@*****.***
Lathrop & Gage LLP - Kansas City, MO
IT Project Manager February 2010 - July 2010
Reporting to the CIO, the primary duty is to plan, direct, and oversee the
delivery of software and systems implementations and upgrades as well as
other projects as appropriate for the firm's twelve offices. Responsible
for managing the IT portfolio of projects.
Staff Development Manager September 2008 - February 2010
Responsible for all aspects of training for a firm of 300 attorneys, 650
total staff, including new hire orientation scheduling and training,
technical training on all firm applications, soft-skills training and
training on firm procedures.
o Responsible for management, leadership and development of Training Staff
and acting as a working member of the team.
o Responsible for tailoring programs to industry best practices and
utilizing thorough comprehension of adult learning and instructional
technology processes.
o Responsible for assessment, development, and implementation of ongoing
training needs of the firm, incorporating industry best-practices, input
from department heads and practice areas, and keeping pace with changing
firm technology.
o Developed standards and protocol for Lathrop & Gage University; a program
intended to improve the standard skill levels of employees based on
position. At completion each employee will be "LG Certified" in his/her
area of expertise. The program minimum skill sets where developed in
cooperation with department heads and include soft topics like Customer
Service, Time Management, Communication and Interpersonal skills.
Perot Systems - Plano, TX 2008
Recruiting Coordinator (contractor)
Assist IT recruiters in the scheduling, pre-screening and on-boarding of
Perot employees. Worked with Mexico and India offices to schedule video
conference interviews with candidates as well.
Bilzin Sumberg Baena Price & Axelrod LLP - Miami, FL 2005 - 2007
Training Manager
Sole developer of the in-house training program for a relatively new, fast
growing firm with close to 250 staff members, 100 of them attorneys. Work
with each new hire during their first week with the firm.
o Wrote courseware, weekly tips and help sheets for all Office 2003
applications, FileSite (Interwoven), LegalKey, CMS, Trial Director,
InterAction, RightFax and other applications.
o Created eLearning modules using Adobe Captivate for all applications
used in-house.
o Created Soft skills training, with topics including Phone Etiquette, Time
Management and Presentation Skills.
o Created the firm-wide Standard Operating Procedures Manual using all
standard courseware and existing policies.
o Responsible for tracking helpdesk tickets in order to plan necessary
course offerings, auditing all submissions for conflict checks and new
business documents for consistency and adherence to standard procedures.
o Implemented University Site and materials from Traveling Coaches as the
start of the firm training program. Worked closely with Human Resources
to develop skill requirements for each firm position in order to assess
candidates in the future and employee improvement at annual review time.
Fish & Richardson P.C. - Dallas, Texas 2003 - 2005
Systems Training & Procedures Specialist
Trained and supported a staff of approximately 90 lawyers and legal support
personnel in the use of ProLaw software in conjunction with MS Office 2000.
Responsibilities included orientation training, one-on-one desk support,
tracking helpdesk tickets in order to plan necessary course offerings,
running remote webinar classes and writing courseware as new systems are
rolled out to the firm. Courseware titles included:
o Upgrading Office 2000 to 2003 for new desktop roll out
o Comparing documents with DeltaView
o Securing documents with WorkShare Protect
o Using PDF Printers
o Advanced Excel Techniques
o Reviewed applications and designed secretarial standardized testing based
upon Federal labor laws for compliance across multiple offices.
Dallas County Community College - Brookhaven - Farmer Branch, Texas 2002-
2004
Adjunct Instructor - Business Applications
Collin County Community College - Plano, Texas 1998-2004
Associate Professor - Business and Computer Science
Gateway Country Stores - Dallas, Texas 2000 - 2001
Contract Project Manager
Managed Gateway's first training effort on a corporate account - Parkland
Health & Hospital System.
o Established customized tracking system which increased billing accuracy
by 80%.
o Coordinated contract instructors to meet the overwhelming needs of the
client, resulting in increased billable services by 64%.
o Established the scheduling and administered the registration for all
classes taking place on-site, teaching over 192 students each month.
o Designed and implemented scheduling software which reduced administrative
staff hours by 35% and increased tracking, accountability and reporting
by 28%.
Marinas International - Dallas, Texas 1998 - 2000
Training & Technology Coordinator
Responsible for executing implementation and training of new accounting
management software for 22 marina properties nationwide.
o Coordinated 12-15 temporary data entry staff at start-up of new computer
system.
o Implemented company-wide networked Outlook and Outlook Administration.
o Worked closely with the Accounting department to ensure all field staff
were trained in IDS software to handle AR, AP and budgeting.
o Created training seminars for the annual Managers Meeting on topics such
as Loss Prevention and Customer Service.
o Acted as the in-house representative to troubleshoot network problems
with AT&T and Motorola before calling in a repair ticket, resulting in a
27% reduction of technical overhead costs.
CompUSA, Inc. - Dallas, Texas 1996 - 2004
Lead Technology Instructor, Addison & Plano, Texas Locations
Taught various Microsoft, Corel and Intuit software applications to
business and industry clients in a hands-on classroom setting.
o Handled customer calls on the Training Helpline giving post-class support
to clients.
o Assisted the sales force in the customization of courseware based on
specific needs of various Fortune 500 companies. Other corporate clients
include: Nortel, Anritsu Company, TXU, Addison Police Department, Perot
Systems, Lucent Technologies, and others.
Neostar Retail Group - Grapevine, Texas 1992 - 1996
District Manager, Babbage's Inc.
Managed multiple units in the mall-based retail environment.
o Created the Manager Trainee Reference Guide based on needs-assessment.
o Designed and implemented a POS Training Program based on needs-
assessment.
o Wrote the first upward evaluation for District Managers.
o Hired and trained 18 management candidates; promoted 11.
o Increased district sales over 22% to $4.6 million.
o Improved operational accuracy to 99.94% to become the second best
district nationally
o Reduced payroll hours by almost 50%.
o Reduced merchandise loss by 62% in first year and 93% in the second year.
EDUCATION
B.A., Psychology & Cognitive Science, Syracuse University - Syracuse, New
York
PROFESSIONAL DEVELOPMENT
Certified Microsoft Office Specialist (CMOS) - Office 2000, 2002, 2003
MASTER
Interpersonal Skills by Fred Pryor Seminars
Communicating with Diplomacy and Tact by Padgett Thompson, AMA
Writing Employee Handbooks by Keye Productivity, AMA
Managing Multiple Projects, Objectives and Deadlines by SkillPath Seminars
April 2004
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