Customer Service Manager

Shacodi Rowe

**** ******* ****

Austell, Georgia, 30106

Home: 770-***-**** Cell 404-***-****

Email: *******.*****@*****.***

Objective: Seeking an Office Assistant/Receptionist position in a growth-oriented company where I can utilize my administrative and

analytical skills and acquire new abilities.

Qualification Summary: 2 years experience in office environment. I am able to relate well with the public, in person and on the

telephone. I am Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, and emotionally mature

and professional. I have a strong ability to work effectively with multiple supervisors balance and prioritize multiple requests. I am

capable and practiced in handling complex and/or multi-faceted tasks. I am knowledgeable in office (clerical / secretarial) and time

management. Good organizational skills. I am computer literate - well-versed with Windows, word processing (preferably MS Word),

spreadsheets (pref. Excel), desktop publishing, and database management.

Education:

Diploma

Georgia Medical Institute, Marietta, Georgia, August 2005

High School Diploma

South Cobb High, Austell, Georgia, May 2004

Work Experience:

Sales Associate

T&S Shoes, Mableton, Georgia

Aug 2009- Jan 2010

Duties implied: Greets customers, surveyed inventory, answered phones, applied great customer service. I assisted customers with the

selection of shoes, applied store procedures. I met the quota of the month, opened and closed the store. Handle sum of money and

deposit, assisted with payroll, and supervised myself while on the clock, gave direction to both of the store locations. I supported the

other staff members.

Front Desk Receptionist / Manager

X3 Sports, Marietta, Georgia

Aug 2007 - May 2008

Duties implied: Answering telephones and intercoms, taking messages, responding to inquiries, giving directions to Center, providing

comprehensive secretarial and clerical support to center staff and management. I assisted with bookkeeping, payroll. Greeted visitors,

conducted Center tours as needed provided basic information to visitors, and callers. Other responsibilities: processing maintenance

requests substituting for manager and supporting staff as needed. I assisted in closing of the facility at the ending of each day as needed.

Assistant Director/ Teacher Assistant

A Child's Image Learning Center, Marietta, Georgia,

Jun 2006-Sept 2007, Mar 2008- Aug 2008

Duties implied: Worked with a group of 8-12 children from 1 to 5 years of age. Managed the open/close procedures of the facility,

assisted with lunch preparation, answered the phone, collected tuition, prepared lesson plans, daily reports, and supervised staff in the

afternoon and monitored teacher/child ratios for closing. Attend all staff meetings and all training classes.

Office Assistant/ Intern

Chiropractic Total Health Center, Marietta, Georgia

May-Jul 2005

Duties implied: Scheduled appointments for patients, collected and posted fees. Maintained forms and office supplies required for front

desk activities, assuring the readiness of the reception area, having all front desk activities fully operational at the start of business hours.

Greeted patients and visitors; directed all people to the appropriate location and services; was courteous, polite and helpful to the public

and clients at all times when representing the center. Respected and maintained privacy and dignity of agency clients; assured client

confidentiality at all times, provided efficient and professional telephone services, transferred calls.

Reference Available Upon Requested

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