Customer Service Administrative Assistant
Resume:
L isa Guglielmo
C umming, GA 30041
Medical F ront Office Administrative Assistant
* Over 10 years of successful experience in Administrative Assistant with recognized strengths in
Communication and Organizational Skills. Customer Service, positive thinking, Mul ti task
E nvironment
* Possess strong computer and data entry skills. Proficient M icrosoft Office, Word Perfect, Image
F reeway, Detailed oriented team player
* Knowledge of Bookkeeping, including billing accuracy and timely payment of business charges and
b ills
* Medical Customer Service Experience in a Hospital and Out-Patient Radiology Setting, Checking
I n-Out Patients, Assisting Physicians Offices with Reports, phone calls and appointments,
P rinting confidential documents
* Bilingual in Spanish
Customer Service
Providing high quality customer service to the staff and personnel and patients in all departments of the
hospital, including collecting and distributing patient information for physicians and their staff.
Handle all incoming phone request for various reports and assistance. Assisted patients with their
records, films, reports. Scheduling patients for procedures. Assisted at front desk in the BreastCare
I maging Center with check-ins, reports, films. Calling on other hospitals or Imaging Centers for
M ammogram films and reports.
Title Coordinator
Coordinating and Processing of all Incoming Title Order Request
Created and Managed Loan filed for new and existing customers, preparing Ti tle commitments for
C lients
Effectively handles all phone inquir ies from clients and customers, calling courthouses for new
abstractors
H andle correspondence and maintain various reports, records and information
Proven Ability to work under constant deadlines
Mortgage Loan Processor
Processing or Mortgage, Consumer and Commercial Loans
Preparation of all documentation for preapproval and closings. Ordering Appraisals, Credit Reports and
payoffs.
Provided outstanding Customer Service in a High Volume Department, met deadlines consistently. Work
effectively with staff to increase productivity.
A dministrative Assistant - Bookkeeper
Prepared monthly report, expense reports for Managers
Calculated, posted and verified date for corporate accounting records
Invoiced and posted payments to client's accounts
Maintained confidentiality for sensitive documents
Provided time management and planning support by coordinating manager's meetings with vendors
Employment H istory
STP Title Duluth, GA P resent
Northside A tlanta, GA Sept.-May 2009
First National Financial Duluth, GA July 1998- August 2008
Bank South Atlanta, GA April 1988-September 1994
ARA Services Phila.PA June 1982- February 1988
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