Customer Service Manager

Susan Venokur

** ****** *****

Woodbridge, NJ ***95

Cell: 973-***-****

e-mail: ********@*******.***

MS Word MS PowerPoint

MS Excel Desktop Publishing

MS Access Typing 45 WPM

MS Outlook QuickBooks

PROFESSIONAL EXPERIENCE

Sleepy's, Watchung and Iselin, NJ 2007 -

2009

Store Manager

. Promoted sales by demonstrating merchandise and products to customers

. Maintained inventory by checking merchandise to determine inventory

levels; anticipating customer demand

. Maintained quality service by establishing and enforcing organization

standards and objectives

. Maintained professional and technical knowledge by attending educational

workshops

David Weiss, Attorney at Law Bedminster, NJ 2005

-2006

Executive Assistant to Council

Responsible for handling real-estate title transactions from inception

through post-closing details

. Handled all administrative duties within the office

. Personally handled GMAC/Ditec Refinancing accounts

. Performed Due Diligence with all matters concerning each file

. Oversaw discharge of previous mortgages and new financing with all

relevant parties

. Responsible for disbursement of all funds to relevant parties and

business partners

. Managed commercial and residential transactions in office and at client

sites

Weichert Title, Cherry Hill, NJ 1997 -

2005

Regional Director of Sales: Licensed Title Producer

Established business relationships between realtors, real-estate attorneys,

mortgage companies and Weichert Title

. Built territory from scratch establishing relationships with individual

Weichert Real-Estate offices Managed business relationships with 7-9

Weichert offices in Morris, Sussex, Somerset Counties Generated business

by persuading relevant business partners to use Weichert Title

. Established and managed relationships with Weichert VPs overseeing two

regional territories

. Recognized as Top Producer in both President's and Ambassador's Clubs

. Trained realtors, mortgage consultants, and new home buyers on the

process and necessity of title insurance

. Assisted in developing ongoing mentoring program for new Title Associates

. Ran networking events monthly with goal of expanding business

Morristown Lumber, Morristown, NJ 1996 - 1997

Assistant to the President

Office Manager to subsidiary, Canterbury Design

. Handled all personal and professional correspondence

. Handled personal and professional financial transactions

. Wrote copy and prepared newspaper advertising

. Office Manager to subsidiary company Canterbury Design

. Handled all customer service related calls and problems

. Prepared all documentation needed to obtain permits

EDUCATION & TRAINING

Participated in many business professional, sales, and motivational

training programs and seminars including:

Central Career School South Plainfield, NJ

2010

PC-Office Specialist - Certificate Microsoft Office, 2003

Somerset County Technical Institute Bridgewater, NJ

2007

Diploma for "Technical Office Professional Program"

. Intensive training in all Microsoft Office Applications, 2003

Dale Carnegie NJ

2000

Participated in two month training program

. Received Dale Carnegie Certification

. Graduate Assistant for Dale Carnegie Training Class

Milburn Professional School Milburn, NJ

1997

Licensed as Title Producer

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