Customer Service Sales

ROYLER RAMIREZ

[pic]

**** ****** ****

West Palm Beach, FL 33406

Cellular 561-***-****

Work 561-***-****

*************@*************.***

Objective

Dedicated professional seeking a challenging and rewarding position that

will allow for my professional and technical skills to be utilized to its

full potential

Skills

. Extensive knowledge of PC hardware and software such as

Installing, upgrading, and troubleshooting computer issues. Knowledgeable

of Windows, Mac, Microsoft Office applications, Security and malware

prevention, Network administration, HTML, SQL and more.

. Hands on experience with security alarm systems and electrical

protocol.

. Knowledgeable with Financial markets and products such as mortgage

accounts, loans, personal accounts, teller duties, and filing.

. Competitive individual who excels in assisting customers needs,

providing solutions, handling objections, and closing sales.

. Responsible individual and a professional when it comes to being part

of a team.

. Loves problem solving and troubleshooting.

. Excellent communication skills in both English and Spanish to convey

information effectively.

Work Experience

First Choice Credit Union, West Palm Beach, FL 2007 - Present

Member Service Representative

Provide care and solutions to members of the Credit Union by assisting them

with the proper products and services. In addition, I am also responsible

for teller duties, account's management and lenders referrals.

Bank of America, Boynton Beach, FL 2005 - 2007

Teller

Responsible for maximizing profitability by ensuring sales objectives were

met. Other duties included cashing checks, handling deposits, withdrawals,

maintaining records of currency shipments and negotiable instruments.

JC Penney, Wellington, FL 2005 - 2005

Sells Representative

Participated temporarily in the sells department and Inventory control in

the shoe department, Coordinated with team members daily to ensure and

improve skills such as sells and customer care.

Blockbuster, West Palm Beach, FL 2002 - 2004

Customer Service Rep

Proactively conducted day to day transactions while maintaining record of

old and new inventory throughout the store

Education

Forest Hill High School, West Palm Beach

H.S. Diploma: Graduated Date - 2004

Palm Beach Community College, Lake Worth, FL

Currently enrolled with 3.6 GPA

Network Administration

References available upon request

Contact this candidate