Customer Service Developer

MATTHEW D. GEPPERT

**** ***** ******** *****

Fenton, MO 63026

636-***-****

*********@*****.***

Technical Analyst/Programmer/Developer/DBA

C++.NET...Oracle DBA using PL/SQL

Hands-on experience in technical support positions, with growing portfolio

of programming and database administration skills. Seeking part-

time/internship opportunity as an Oracle Database Developer or a junior

Oracle DBA. Accustomed to delivering excellent customer service, analyzing

mission-critical data, and solving technical problems while working with

upper-level support teams. Background includes:

. Languages: C++, Java, .NET, SQL, PL/SQL

. Operating Systems: Windows XP, Windows Vista, Windows 7, Fedora Linux

9, Ubuntu Linux 9.04

. Database: Oracle 10g, Oracle 11g

. Tools: SQL*Plus, Microsoft Visual Studio, MS Excel, MS Word, MS

Visio, Eclipse, Dreamweaver CS4

. Other: TCP/IP, VoIP, Citrix, Webex, Skype

. Applied Training: Oracle Database Development and Administration

using SQL and PL/SQL using SQL*Plus, Programming Logic/Design, Object

Oriented Analysis/Design, Object Oriented Programming using C++,

Architecture (Windows XP, Fedora); Business Application Programming

(Java); Structured Analysis/Design; Information Systems Security; Data

Privacy/Security; Connectivity; Project Management; Web Interface

Design (Dreamweaver, Flash); Web Application Design (ASP.NET with C#)

EDUCATION

DeVry University, Kansas City, MO

B.S. Degree, Computer Information Systems

Southwest Illinois College, Belleville, Illinois

A.S. Degree, Computer Science

TECHNICAL EXPERIENCE

ST. LOUIS MEDICAL CLINIC, St. Louis, MO (2003 to 2008)

IT Department/Help Desk Technician for company's LAN/WLAN consisting of

52 nodes. Provided timely solutions over the phone, by email, or in-

person, mostly within 24 hours for large problems. Documented and

reported all system malfunctions as well as all user questions along with

solutions to problems. Consistently met or exceeded system users'

expectations in problem solving.

. Setup and deployed more than 80 total computers and 30 printers.

Maintained, serviced, performed software installations including

installation of patches and upgrades when necessary, and performed

configurations

. Helped implement new telephone system. Troubleshot technical problems

with computer server and internal computer system network. Converted

paper filing system to electronic database of patient records,

occasionally working remotely using Citrix.

. Extensive use of Windows XP, MS Excel, MS Word, Microsoft Windows

2000, and Adobe Acrobat 9.

GP EXPRESS INC., St. Louis, MO (1999 to 2003)

Bookkeeper/In-House Computer System Administration: Responded to employee

requests for help on PC and network system problems. Maintained company-

wide computer network and server setup. Utilized Windows XP, MS Excel, MS

Word and Peachtree software, as well as a wide variety of hardware and

printers for all daily responsibilities.

. Processed accounts payable. Submitted company invoices to clients and

followed up on collecting them.

. Processed weekly multi-state payroll, including tax deposits, labor

unions and certified payrolls.

. Prepared sales and used tax forms to pay such taxes if applicable.

ADDITIONAL EXPERIENCE: Logistics Team Member, TARGET, Fenton, MO (2009 to

Current); Overnight Stock Associate, WALMART SUPERCENTER, Fenton, MO (2008

to 2009)

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