Project Analyst

Hilda Ndungu Tel: 469-***-****

Email: ********@*****.***

Profile Business Analyst with over eight years of Business experience

including over two years experience in SAP ECC 6.0 Sales

and Distribution Module.

Skills and Abilities Technical Skills

SAP ECC 6.0

ALE, EDI/IDOC

Expert in Microsoft Excel, Microsoft Word, PowerPoint,

Access.

MS Visio, MS Project, LSMW, SQL, AS400, SharePoint

Windows 2000/XP

Summary of Qualifications

. Excellent Analytical and Organizational skills. A strong

team player with the ability to interact well with Business

users, Functional and Technical team members, manage

projects and deliver on schedule to meet project deadlines.

. Experience in SAP SD ECC 6.0 Sales and Distribution Module,

Analysis, Implementation and Production Support.

. Knowledge of SAP implementation methodology involving

various phases of SAP implementation lifecycle from initial

project planning and scoping through Gap analysis,

production support, user training and documentation.

. Ability to perform under pressure with consistent attention

to details and master new business and technological skills

quickly.

Employment 02/2010- Present

Experience Chase, Irving TX

Business Analyst

. Gathered business requirements, determined the existing

business processes and performed gap analysis.

. Researched to determine if solution to business needs

currently exist within or outside the business unit and if

not, whether new solutions are feasible.

. Identified assessed and recorded near-term business needs,

recommending business priorities and advising business on

option, risks and cost versus benefits.

. Designed, developed and implemented test plans, scripts and

tools using detailed business requirements document.

. Identified the appropriate data for testing and prepared

that data for the test cases.

. Translated requirements into Functional Specification

documents based upon business requirements and process, in

line with project documentation including workflows.

. Ensured that requirement documentation could be easily

translated into test plans and that test plans were

completed.

. Trained and assisted in any problems that arose after IT

support warranty expired.

. Identified system enhancements and benefits of utilizing

other systems or applications.

7/08-1/2010

Federal Deposit Insurance Corporation (FDIC), Dallas, TX

Analyst

. Reviewed and classified customer claims accounts per FDIC

guidelines.

. Discussed concerns regarding specific accounts and file

documentation with other analysts and managers.

. Analyzed financial information, file documentation in order

to determine claims review procedures.

. Made determination on account insurance based on FDIC's

guidelines.

. Made second level reviews on insurance determination and

made any necessary corrections.

. Input correct data in RLS in order to ensure that customers

got all their insured funds on time.

. Reviewed and verified trust agreements were in file where

applicable in order to determine qualified beneficiaries

per given account.

. Made recommendation for improvements on review procedures.

01/06-06/08

Countrywide Bank, Richardson, TX

Business Analyst

. Gathered and documented detailed business requirements

working with subject mater experts on both technology and

the business.

. Confirmed requirements and implementation targets with

shareholders

. Reviewed business requirements with developers to

understand technical implementation and limitations.

. Produced detailed functional specification requirements to

support the creation of the project's technical

specifications,

. Worked with Technology on the design and build of the

systems to ensure delivery on a timely manner.

. Managed user acceptance testing in line with the test plan:

produced test cases and scripts, managed progress and

problems raised during testing.

. Analyzed requirements for data migration and

implementation.

. Provided user training and demos as required to support

roll out.

10/2002-12/05

Countrywide Home Loans, Plano, TX

Quality Analyst

. Performed Operational, compliance and financial audits to

ensure that adequate internal controls are in place and in

turn reduced risk exposure

. Identified causes and contributing factors relating to risk

exposure

. Verified implementation of audit recommendations and policy

changes as a result of resolutions and audit findings.

. Followed up with Managers to discuss findings and possible

resolutions.

. Assisted in developing communications of compliance/policy

changes to underwriters.

. Performed specialized audits pertaining to HUD/FHA

servicing compliance testing.

. Reviewed flood insurance information to ensure that it

complied with the laid out guidelines.

. Participated in Departmental meetings regarding audits,

compliance and/or servicing standards.

. Kept record of work and submitted it to the Sr. analyst.

01/1999-08/2002

Dell Computers, Carrollton, TX,

Software Consultant

. Received purchase payments from customers via phone or

internet.

. Processed all incoming payments both from customers and

vendors.

. Reviewed and reconciled discrepancies on customer accounts.

. Received incoming and made outbound phone to and from

customers respectively regarding their accounts.

. Ensured all vendor payments were processed according to

guideline and on a timely manner.

. Evaluated balance sheet at the end of the month to ensure

accuracy prior to presenting it to Sr. accountants and

auditors.

. Sometimes, helped customers with their software needs.

Education Amberton University, Garland, TX

Major: Business Finance

Northlake College, Irving, TX

Information & Technology alongside Business Administration

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