Customer Service Management
Resume:
FRANCIS ANTREDU CODJOE
Phone: 848-***-****
North Brunswick, NJ, 08902 Email:
********@*******.***
Objective: To take a challenging role in business operations as Data
Analyst and give an efficient and effective solution
that would help dinaliC LLC achieve the best solution
in business which would increase its productivity.
Education: Bachelor of Arts in Information Systems
New Jersey Institute
of Technology
GPA 3.4
Dean's List
KEY COURSES: Database Design Management and
Application, Enterprise Database Management,
IT Policy and
Strategy, Information System Auditing and Security
System Analysis and
Design, Evaluation of Computer Applications
Computer Security
Auditing and Advanced Information Systems
SOFTWARE SKILLS:
Microsoft Office tools Access, Excel, Outlook,
PowerPoint, Word Visio, Project, SaS, Oracle
database, SharePoint and Crystal report.
Work history:
June 2008 - Present Wyndham World, NJ, USA
IT intern
Responsibilities:
Work for the Vice president
for Global IT
Document and deploy various
jobs in SaS data integration studio.
Create documentation for
various data processes
Coordinate with cross-
functional teams in different teams for quality data
and analysis
Create the RFI and RFP for
the Business process management product selection
Create the RFI and RFP for
the Enterprise service bus product selection
Responsible for
creating various daily reports which was utilized by
Sr. staffs in the organization.
Analyze and validate data
for the Enterprise data warehousing team.
Dec 2003- Dec 2009 Church & Dwight (Arm and Hammer)
Shipping Coordinator
Responsibilities:
Print Bill of lading
and allocated orders in WMS in a timely fashion.
Coordinate all carrier
appointments using Nistevo and update the WMS/SAP
systems as necessary.
Work with carriers and
corporate customer service, transportation and
planning to resolve any issues that may arise.
Bill orders daily upon
shipment from the warehouse Processed IDOC's daily in
a timely fashion.
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