Customer Service Administrative Assistant

Location:

Posted:

August 11, 2010

Vesna Swift

Flower Mound, TX 75022

******@*******.***

(972) 691 - 2060

_____________________________________________________________________________________

Experience:

6/03 – Present Lufthansa German Airlines

Acting Supervisor/Ticket Agent/Customer Service Agent/Operations Agent/Training Coordinator – My main

responsibility is the ticketing aspect of the daily flight. I also work as the flight coordinator where my duties

include the preparation of the flight and dealing with customer service issues. I have also taken on the role of the

Operations Agent where safety is always the number 1 focus. In that role I need to manage the ramp agents, bag

room department, coordinate with the cockpit and with the check in staff to ensure the overall safety of the plane

while insuring an on time departure. Another main responsibility is my ability to train the check in agents in all

aspects of their daily duties.

12/02 – 6/03 AND 6/04 – 01/09 Evergreen Eagle / FSS Aviation Group

Supervisor Passenger Service – I managed the check in procedures for Lufthansa’s check in team, prepared

weekly work schedules for the agents, maintained attendance records, trained check in agents, evaluated job

performances, and assisted with customer service.

8/99 – 9/00 Carleton Construction, Ltd.

Construction Administrator – I was responsible for all administrative duties for the accounting department. I

maintained weekly status reports for the ongoing projects, processed the draw accounting data, assisted the

controller with day to day duties, drew up contracts and change orders, and prepared construction budgets.

2/99 – 7/99 StaffMark

Various Temp Positions including Administrative Assistant for a Wedding Consulting Company.

12/95 – 5/96

Guest Relations – I was responsible for greeting customers, answering phones, scheduling receptionists, and

introducing customers to the facility.

12/93 – 8/95

Administrative Assistant/Office Manager – I was responsible for maintaining accounting information, accounts

payable, payroll, customer service, and shipping and receiving.

Education:

University of Texas at Arlington (graduated) 1998

International Business Degree

Gesamtschule Alter Teichweg in Hamburg, Germany (graduated) 1992

Volunteer Work

Society for the Prevention of Cruelty to Animals JAN 98 – JAN

Humane Society of Flower Mound - VP of Administration and VP of Animal Welfare JAN 99 – JUN 03

Additional Skills:

Fluent in German (written and verbal)