Sales Project

Rebecca Corbitt-Daugharty

**** ************ ***** 770-***-****

Roswell, GA 30075 *****@*****.***

SUMMARY

Results-driven professional services manager with more than a decade of

experience in software implementation and upgrades delivering on time and

within budget. Strong background in information systems, vendor interface

implementation and technology initiatives for the human resources and

payroll outsourcing industry. Excellent ability to implement and document

consistently repeatable processes in a non-standardized environment as well

as review and improve upon existing processes. Expertise includes:

Technical Pre-Sales Cost and Expense Controls

Resource Planning/Leveling HRIS

PMO Methodologies Business Development

On/Offshore Outsourcing Project Management

1 PROFESSIONAL EXPERIENCE

Advanced Productivity Software - Atlanta, GA

Feb 2010-June 2010

Professional Services and Support Manager

Led team of 3 professional services engineers and 3 technical support

representatives responsible for installing, implementing and supporting

Advanced Productivity Software's DTE (timekeeping software for law firms)

suite of products.

. Together with the sales team, implemented a transition from sales to

installation meeting including an associated checklist of sales

demonstrations given, software customization requests and firm history.

. Developed standardized MS Project implementation project plan for new

installs and product upgrades.

. Implemented a transition from implementation to support meeting to

discuss any customizations or unique situation encountered during the

implementation project.

. Utilized Microsoft's CRM software to build workflow for various processes

including: contract signing, initial payment, pre-installation meeting,

kick-off meeting, implementation phases, transition to support and

project close out.

. Thoroughly documented all processes for implementation, communicated the

processes to the team and utilized Sharepoint as a repository for process

documentation.

Automatic Data Processing - Alpharetta, GA 1995-2009

HR Delivery Manager, NAS Implementation Services, 2006-2009

Led 12-member team of project managers, business analyst, and technical

specialists responsible for upgrading more than 100 ADP's Enterprise HR

clients to a more current software version.

. Created staffing plans and balanced resources both on-shore and offshore

for a shared resource pool based on multiple project requirements.

. Trained new team members on ADP's implementation methodology,

implementation tools and support.

. Worked with the sales team to ensure a smooth transition from the sales

process into project delivery.

. Forecasted existing and future workloads based on sales pipeline.

. Working with ADP's Enterprise HR product, managed both revenue and non-

revenue based projects.

. Served as escalation point for both internal and client resources when

project requirements changed, roadblocks were encountered and/or resource

requirements changed.

. Worked extensively with client teams to ensure project requirements were

being met.

. Conducted project audits and made suggestions for project and process

improvements.

. Worked across multiple ADP business units on multi-service projects to

present a consistent message to the clients from all team members.

Rebecca Corbitt-Daugharty

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PROFESSIONAL EXPERIENCE - continued

Professional Services Upgrade Team Lead, 2004-2006

Led team that performed pre-sales scoping activities including project

estimates and hours on premise-to-premise, premise patch and move to

hosting projects on a fee-for-service basis.

. Served as project manager for all projects that had been scoped.

. Conducted on-site kick-off meetings; allocated both on-site and remote

resources.

. Utilized MS Project extensively to track budget, time and resources.

. Consistently exceeded client expectations by delivering all projects on

time and under/at budget.

. Conducted debriefing sessions with both internal and external teams;

documented and implemented process changes across the upgrade team.

. Developed and delivered Enterprise HR Application Upgrade training to all

internal resources and clients.

Upgrade Consultant, 2002-2004

Upgraded ADP's Enterprise HR clients to a more current software version.

. Developed business based on internal leads; worked with clients to obtain

signed statements of work.

. Conducted on-site kick-off meetings setting the proper groundwork for

project expectations.

. Performed project management, technical work (PeopleTools and PeopleCode)

and functional support on limited scope upgrade projects.

. Continued responsibility for Enterprise HR Application Upgrade class

development and delivery with training survey scores consistently above

98%.

Application Services Manager, 1998-2002

Provided upgrades and tax updates to company's Enterprise Payroll Services

hosted clients.

. Worked with hosting center operations to make sure all environments for

clients were refreshed in a timely manner, ensuring that existing

customizations and/or existing patch environments were not overwritten.

. Coordinated testing of all upgrades with the payroll production team;

. Developed and delivered the Application Upgrade class for both internal

associates and clients. Consistently received top quality scores for

training development and delivery.

Tier 3 Senior Client Support Analyst, 1995-1998

Served as Tier 3 support database expert.

. Performed advanced database tuning and troubleshooting on Oracle,

SQLServer and SQLBase database platforms.

. Performed basic troubleshooting of SQR and ReportSmith reports and

interfaces.

. Traveled to client sites to perform database tuning and crash recoveries

in emergency situations.

. Served as technical knowledge expert of the Enterprise HR toolkit

including Ebuilder (PeopleTools), Ecode (PeopleCode) and application

security.

. Worked with development to test and verify product defects and patches to

be applied.

Brock Control Systems - Atlanta, GA 1993-1995

Technical Support Specialist

. Provided advanced technical telephone support for Brock's sales force

automation clients.

. Performed basic administration and tuning on Informix, Oracle and Sybase

database platforms on UNIX servers.

. Taught basic troubleshooting and UNIX skills class to professional

services consultants as part of on boarding process.

Rebecca Corbitt-Daugharty

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EDUCATION

Bachelor of Science in Mathematics, North Georgia College - Dahlonega, GA

Concentration in Computer Science

2 TECHNICAL SKILLS

Proficient in Windows NT, Lotus Notes, MS Outlook, Word, Excel, MS

Project, PowerPoint,

MS CRM, Checkpoint, SQLServer, SQL, SQLBase, SQR, TCP/IP, Oracle RDBMS,

XML/HTML,

Cobol, Java, UNIX, Vi, PeopleTools, PeopleCode.

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