Sql Server Quality Assurance

Ronnie Steele

***** ***** ******** ******* #**** Phoenix AZ 85044

480-***-**** . ********@*****.***

EDUCATION

University of Phoenix, Bachelor of Science-Information Technology Dec 07 /

3.58 GPA

Microsoft Certified Professional

SKILLS & SOFTWARE

T-SQL SQL Server Business SSIS

Intelligence Studio

MS SQL Server SQL Server Management Studio Source Control Software

2000-2008

APEX SQL MS SQL Management Tools SSRS

EXPERIENCE

07/2009 to present Database Developer

Pinnacle Education

.Correct/Update/Delete inaccurate or corrupt data records

.Write SQL queries for maintenance of relational databases

.Create and Maintain ETL and DB Maintenance jobs in SSIS

.Utilize SQL Server profiler and Database Engine Tuning Advisor

.Create ad hoc reports and automate reoccurring reports

.Update and Create SQL Views and Stored Procedures

.Create new environments using VMWare vSphere 4

.Implement and Maintain ticketing system (JIRA)

03/2008 to 04/2009 IT Technician

Goodwill Industries of Central Arizona

.Perform SQL queries as required on inventory management system

.Windows Server 2003, Active Directory, Exchange and Time/Attendance

Software administration

.Setup and maintain user phones on Nortel and Cisco phone systems

.Deploy/troubleshoot/maintain PC's, Servers and Point of Sale systems

09/2006 to 05/2008 Technical Support Representative

Prosoft Learning

.Provides support to end users on a variety of product-related issues

.Logs and annotates a trouble ticket to track each call or email using

software to track each call

.Documents, tracks and monitors problems to ensure a timely resolution

.Created training documentation for new technical support staff

12/2005 to 09/2006 Technical Support Representative

DHL

.Work with internal DHL teams and external vendors and customer to

facilitate problem resolution related to data transmission of manifests to

enable smooth transition of Hub Automation Project

.Responsible for updating Legacy Airborne and DHL shipping systems with

latest routing files on quarterly and ad hoc basis utilizing remote access

software as well as internal tools. Work closely with customers as well as

internal teams to ensure successful updates

.Responsible for training and providing support documentation for new team

members. Acted as subject matter expert for all support team routing

related needs

Previous CH-53 Avionics Technican/Sergeant

United States Marine Corps

.Responsible for troubleshooting, test, maintenance, removal, and

installation of complex electronic, electrical, and electro-mechanical

systems and equipment for the CH-53E helicopter

.As Work Center Supervisor and Quality Assurance Inspector, made daily work

assignments, maintained workflow, and ensured quality of all systems

maintenance and repair work

.Received the Sikorsky Maintenance Award for superior performance in

maintaining Sikorsky Aircraft

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