Project Management

Jerry Cartwright

**** **** ****** **. **, Atlanta, GA 30331

404-***-**** *****.**********@***.***

A qualified and well developed project management professional with

systems analysis and project coordination experience that excels at

participating in multiple projects simultaneously

Core Competencies

. Experienced at collaborating with cross-functional teams,

driving initiatives to produce desired results for successful

project completion.

. Manage vendor/stakeholder relationships, expectation management

and problem resolution

. Experienced in SDLC and full life cycle of project management

including initiate/discovery, planning, execution, monitor and

control, and closing.

. Proven ability to solve problems and acquire cooperation of

stakeholders and project team members to realize project

objectives

Technical Skills

Center Stone Integrated Workspace Management System(IWMS) v6 and 7, MS

Visio Professional, MS Project 2003-07, Business Objects XI, AutoCAD

LT 2008, Eclipse Project Portfolio Management System, MySQL 4.1 and

5.0, PHP Coder,, MS Word, Excel, PowerPoint, Outlook 2003 & 2007,

Quick Place, Poseidon UML Modeling Tool, MindMapper, HTML editor, VI

Editor, bash Editor. Harbor Flex Lease Administration System, MS

SharePoint, Lotus Notes.

Professional Profile

4/2009 - 8/2009

QA Analyst

Express Employment Professionals

Assignment: Mead-WestVaco

Atlanta, GA

. Performed QA tests and verify deliverables met quality

specifications

. Input test results and defect incidents into Infinity database.

Update control charts

. Created diagrams of floor plans and equipment locations using MS

Visio Professional

. Created MS Word to create data sheet templates for field survey

and product inspections

. Collaborated with operators and shift managers to identify root

cause of defects, update incident status and resolve issues

. Monitor entire life cycle of defect incidents and escalate

unresolved issues to senior management

7/2004 - 1/2009

Enterprise Project Analyst/Project Manager

Latham & Watkins, LLP

Global Services Office (GSO)

Los Angeles, CA

Center Stone Project

. Lead global cross-functional team thru implementation of an

Integrated Workspace Management System (IWMS) from concept to

completion.

. Facilitated work sessions to gather and document business,

functional and technical requirements using MS Word

. Prepare & distribute RFIs, manage procurement process and vendor

selection, contract negotiation and administration of contracts

and amendments

. Arrange vendor product demonstrations and meetings including

room & a/v setup, security clearance, order and delivery of

meals

. Prepared & distributed meeting minutes, project status reports,

problem/resolution log(spreadsheets), and ad-hoc reports

. Monitor, track, and follow up on project tasks and milestones

. Coordinated communication with and managed expectations of

stakeholders

. Upload project assets into document management database

Information Technology Service Management (ITSM) Project

. Collaborate with functional manager to prepare business case for

Information Technology Information Library (ITIL) implementation

. Document SME interviews, analyze business processes, and develop

Visio workflows diagrams for global service desk

. Coordinated research, evaluation and selection of problem

management methodology for Global IT Service Desk

. Managed vendor relationship, negotiate cost, schedule and

coordinate "train the trainer" for select technology staff

. Developed PowerPoint presentation and co-trained 30 IT

Supervisors on the Kepner-Tregoe Problem Solving/Decision Making

(PSDM) methodology

Project Portfolio Management (PPM)/Business Continuity

. Prepared monthly and quarterly project portfolio reports on over

300 projects for IT department

. Maintained and annually published Emergency Planning, Business

Continuity and Disaster Recovery binders

. Verify proper alignment of projects with technology department

strategic objectives.

. Print, collate, package and distribute quarterly project

portfolio binders for Chief Officers, Directors and Technology

Managers in USA, Europe and Asia.

. Prepare monthly meeting summaries for the Technology Committee

and Technology Managers.

. Registered and maintained renewal of both domestic and

international portfolio of standard domain names (URLs)

4/2000 - 6/2004

Operations Analyst (DFS)

TAC Worldwide

Assignment: Toyota Motor Sales, USA

Long Beach, CA

Service Level Management (SLM)

. Participated in implementation of the following ITIL processes:

Incident Management, Problem Management, Change Management and

Service Level Management.

. Developed 1st and 2nd level application support plans for

proprietary n-tiered intranet, extranet, and internet business

applications

. Wrote Service Level Agreements (SLA) and Service Level

Objectives (SLO) between the service desk and Toyota/Lexus

business units

. Negotiated budget estimates between IT department and business

units for helpdesk application support cost recovery

. Developed and maintained cross-functional call flow (call tree)

diagrams, use cases, and escalation /handoff procedures.

. Facilitated semi-annual review of SLA/SLO documents with

business units to verify proper alignment with current business

objectives

Business Process Facilitation

. Facilitated knowledge transfer interviews with Subject Matter

Experts (SME) to document duties, procedures and best practices

. Lead requirements elicitation work sessions with business units

to document workflow and system requirements.

. Negotiated budget estimates between IT department and business

units for helpdesk application support cost recovery

. Prepared monthly dealer management system billing reports for

North American Toyota Dealers

Affiliations

Project Management Institute (PMI) Los Angeles Chapter of IT Service

Management Foundation (ITSMF), Toastmasters International

Education and Training

PROFESSIONAL PROJECT MANAGEMENT

Southern Polytechnic State University

NET 10 TECHNOLOGIES

MCSE, MCP, A+ Certified Hardware Tech

KEPNER TREGOE

Problem Solving and Decision Making (PSDM) Certificate of Completion

HIGHLAND COLLEGE

Associate's of Liberal Arts

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