Sales Manager

BRIAN D PETERS

Cell: 817-***-**** Res: 817-***-****

*.*********@*****.***

**** * ********* **** / ********, Texas 76031

PROFESSIONAL PROFILE

Automotive Operations and Process Management Professional. Analyze and

consult with a strong focus on bottom- line improvement using a multi-

dimensional approach with a strict emphasis on results. Specific expertise

in:

Process Analysis Cost Containment

Customer Retention / CRM / CSI Price Strategies

Marketing Software Utilization / Service

Pricing Guides

Shop Efficiency Web-Related Business Elements

PROFESSIONAL EXPERIENCE

Dealerbuilt Lightyear Technologies

2009 -Present

Fixed Operations Implementation Specialist

Focus: Implement and Consult software setups and best usage of Lightyear

Fixed Ops Products

Consult and assist with

. Using the computer to automate daily routines.

. Service advisory setups

. CSI related best practices

. Using the computer to help automate CSI and customer handling

techniques.

. Parts ordering parameters

. Parts aging and obsolescence identification / return strategies

. Days supply calculations

. Pricing Matrices and strategies

. Min Max

. Source design and usage

Mitsubishi Motors North America

2002-2009

District Parts and Service Manager

Focus: Increase Monthly Revenue Streams and Customer Retention for Parts

and Service:

. Customer Handling / Best Practices - All about the Customer!

. Up-selling - Being prepared - Preparation is 90% of the work.

. Consult overall Customer Retention Management strategies.

. Improved data report analysis and improved action plan regiments.

. Customer Intervention / Customer Case Handling.

. Warranty cost control.

. Financial statement analysis to target revenue and cost opportunities.

. Proper approaches to wholesale marketing and sales

. Increase parts sales volume through Service Drive best practices,

parts wholesale efforts.

. Assist in parts pricing matrices and policies improved monthly gross

profit.

Achievements:

. Up to 20% improved monthly revenue streams with targeted data-mining

(CRM)

. Expanded ancillary product offerings adding as much as $5000 monthly

gross profit.

. Proper Customer Handling yielded up to 35% improved Customer

Satisfaction Scores.

Cowboy Corporation.

2000-2001

Regional Sales Manager

Focus: To Introduce and sell E-Lead software modules for start-up company.

NOTE: This company was purchased by Cobalt.

BRIAN D PETERS

Page 2

Automatic Data Processing / Dealer Service

1994-2000

Territory Sales Rep

Focus: Sales of Customer Retention Management Systems and Products.

. Sales and Service follow-up for CRM relative products including

monthly service reminders and special coupon marketing products.

Including GM STG products.

. DMS system add-on sales / Territory Manager.

. Payroll Product training and sales.

Achievements:

. Achieved 212% sales quota FY 2000.

. Won Board of Directors Sales Achievement Recognition.

Volkswagen of America.

1983-1994

Territory Sales and Support Manager

. Installation of DMS software and training of dealership personnel

o Accounting

o Service

o Parts Invoicing and Inventory Control / ETKA

. Other developmental assignments (detail upon request)

EDUCATION

BBA / Production and Operations Management, University of North Texas,

Denton Texas

PERSONAL DEVELOPMENT

. Promoted twice within Volkswagen of America while attaining Bachelors

Degree and while working full time.

. Won Board of Directors recognition at ADP for being top salesperson in

the country, while selling CRM related products to all brands of

dealerships.

. Graduate of Dale Carnegie Institute in San Antonio, TX.

. Mike Nicholes Parts Inventory Management

. DSI Advanced Parts Inventory Management

. AtCon Fixed Operations Management

. All Mechanical / Electrical Technician Training Modules - MMNA.

. Outstanding computer skills including ALL Microsoft Office modules

MEMBERSHIPS

Project Management Institute / Pathpro

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