Customer Service Engineer

Alvin Brown

Profile

Help Desk/Desktop/Systems Support Professional with A+ Technician

Certification and strong technical, customer service, troubleshooting skills.

Recognized for producing high quality work in a fast-paced environment.

EDUCATION

Certificate, PC/Network Support Engineer 04/2009

Program

Millennium Training Institute Woburn, MA

The 240-hour intensive program covered in-depth the following:

Installed and troubleshoot motherboards and CPUs. Built and tested computers

from motherboard up

Installed and configured Adapters (video/network)

Installed and restored: Windows XP Pro and Windows 2003 Server

Tested system using security configurations and analysis tools

Installed and configured drivers, anti-virus and application software

Support hardware components (main boards, disk drives, keyboards,

controllers, video boards)

Installed communication devices, networks, power supplies and adapters

(video/network)

Created and tested CAT5 cables

TCP/IP, DHCP, DNS subnetting and supernetting

Set up and back up HP Proliant Blade Servers

Configured Internet Explorer settings and malware utilities (Window Washer,

Hijack This, Aware Removal)

Configured CISCO 1900 Series Catalyst Switches

Configured LYNKSYS Wireless Ad-Hoc Networks

EMPLOYMENT HISTORY

Sapphire Technologies (PC Tech at 2010

Milestone, Inc.)

Built PCs, imaged hard drives. Protected and Disinfected PCs. Created

organizations via Active Directory. Hired by Milestone, Inc. for building

technical migration. Dismantled 250 PC's, relocated and reassembled them.

Ensured all PCs functioned properly.

PC Technician (Internship) 2009 - 2010

GT Computers Woburn, MA

Build and test new PCs, including XP, software installation and configuration

Diagnosed and resolve hardware and software issues

Ghosting hard drives for rollouts

Direct Care Staff 02/2009 to Present

Turning Point Newburyport, MA

Direct Care Staff 11/2006 to 09/2008

Serving People in Need; STARR program Lynn, MA

Residential Counselor 02/2004 to 11/2006

Health and Education Services Beverly, MA

Worked effectively with a team to implement and track the program behavior

management system.

Coordinated with the team to create and plan assisted residents daily

activities, transport residents to medical appointments, and planned approved

visits.

Managed and implemented assigned residents individual treatment and safety

plans.

Maintained resident's daily records and documentation.

50 Warren Street # 315

Peabody, MA 01960

Home: 978-***-**** Cell: 978-***-****

*********@***.***

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