Manager Training

Skills Summary

Solid working knowledge of the overall documentation process:

defining needs, collecting and clarifying technical information,

organizing and distilling information into clear written

documentation.

Experience managing and editing writers, designers and vendors;

maintaining cross-functional communications to ensure

documentation accuracy and readiness; time estimating and

scheduling; single-sourcing and re-purposing content;

localization and managing translations.

Expert knowledge of,

Word/Office RoboHelp (HTML and Web Help)

Working knowledge of,

Acrobat/Distiller Visio SnagIt

HTML Help workshop HelpConsole Flare

Captivate ForeHelp Help Breeze

FrameMaker Authorware Photoshop

Subversion (Tortoise) SourceSafe Doc2Help

templates style sheets (.css) Agile

Windows Linux

Experience

Manager of Technical Communications

Scribe Software, Inc., Bedford, NH. 5/07 to present

Rewrote and updated on-line Help for Scribe's core products and

suite of add-ons.

Provide release notes, white papers, customer advisories, and

best practices.

Work with Scribe's training department to ensure that a

consistent and professional message was provided to customers

without any unnecessary duplication of efforts.

Working with Scribe's support department, I helped design and

build Scribe's web-based support forum and knowledge database.

This tool opens Scribe's support knowledge base to customers,

allowing both customers and Scribe support staff to search for,

author, and respond to technical product information.

Senior Technical Writer

EFI VUTEk, Inc., Meredith, NH. 10/03 to 5/07

Wrote, updated and maintained all documentation for the VUTEk

line of superwide digital inkjet printers.

All documentation was written for localization and translation.

For each printer model, this documentation included,

< Specification and planning guides

< Installation guides

< Users guides

< On-line Help

< Maintenance manuals

< Training materials

< Technical bulletins and updates

Managed the translation of most of these documents into German,

French, Spanish, Italian, Chinese, Portuguese, and other

languages.

Helped design and oversaw the development of VUTEK's customer

and in-house support web site.

Manager of Technical Communications

Tecnomatix Unicam, Inc., Portsmouth, NH. 8/99 to 8/03

Designed, wrote, and maintained the on-line help, users guides

and training materials for Tecnomatix-Unicam's first suite of

Windows-based products. As the company expanded into web-based

products, I created the on-line web documentation for these new

products.

Managed the division's local and remote technical writing staff

(U.S., Israel, France) and grew the US staff through hiring and

training new writers.

Wrote style guides to help developers create a consistent and

professional user interface.

Director of Technical Communications

Daylight Software, Dover, NH. 1/99 to 8/99

Developed and directed Daylight's communications initiatives.

Designed and wrote all of Daylight's multimedia software demos

and on-line product Help.

Wrote and edited web content.

Manager of Technical Communications

Newmarket International, Portsmouth, NH. 4/94 to 1/99

Created the documentation that helped Newmarket establish its

reputation for outstanding customer support.

Beginning with Newmarket's first Windows-based product, I wrote

the users guides and on-line Help that would serve as the

templates for Newmarket's documentation for at least the next

decade.

Hired, trained, and managed technical writers, designers, and

web developers.

Designed, authored and produced Newmarket's first multimedia

company and product demos.

Designed and implemented Newmarket's first web site and managed

the development, creation and maintenance of subsequent web

sites.

Other Experience

Companies include Walt Disney Imagineering, Excellon Automation,

Triplex, FORTH, Triconex, Lyncole Industries, Escrowriter,

DaisyWriter, IBC/Integrated Business Computers, Hughes Aircraft

(Space and Communications), AFSA Data.

Wrote users guides, installation guides, data sheets,

application notes, white papers, on-line Help, newsletters,

proposals, and test plans. Wrote and placed press releases,

articles and ads.

Education

Professional Designation in Public Relations, University of

California at Los Angeles (Extension).

Master of Arts (Literature), University of Essex, England.

Bachelor of Arts (English), University of California at Santa

Barbara.

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