Sales Developer

Wil How

616-***-**** . ***.***@*****.*** . *** Hickory Drive, Wheeling, IL 60090

Team Leader Senior Developer Software Architect

Accomplished and success-oriented Information Technology Leader with

extensive experience in all phases of the Software Development Life Cycle.

Expertise in business process automation, enterprise server and network

deployment and system designs. Proven success in team leadership,

mentoring, customer and vendor management and aligning people, processes

and technology delivering timely results and decisive success.

Areas of Expertise:

Software Development Life Cycle Process Automation

Database Administration Project Management

Server Administration Vendor Management

Release and Change Management Web Application Security

TECHNICAL PROFICIENCIES

Desktop OS: Windows NT 4.0, Windows 2000/XP/Vista/7 family, OSX

Tiger/Leopard/Snow Leopard, Ubuntu 9.x.

Server OS Windows Server 2003, AS/400, RS6000, Red Hat Linux.

Server Lotus Domino Enterprise Server, Lotus Notes Mail Server,

Platforms: Microsoft Exchange Server, Business Objects XI R2 Enterprise

Server, SugarCRM.

Languages: LotusScript, Lotus LEI, Lotus C++ API, DECS, @Formula,

JavaScript, J2EE, HTML, PHP, XML, DHTML, XSLT, JSP, CSS, Cold

Fusion, Visual Basic, SQL, CGI, COBOL, Ruby on Rails, VB

Script, NotesSQL,

Database: DB2, Oracle, Infomix, PostgreSQL, MySQL, Notes Files Storage,

MS Access

Programs: Adobe Photoshop ver4-CS4, Macromedia Fireworks, Dreamweaver,

Allaire HomeSite, SAP Business Objects XI R2 WEBI/DESKI,

Crystal Reports, Lotus Notes & Domino ver4.6-ver8, MQ Series,

Microsoft Office Suite, Merant Mechant, G4U, VMware

Workstation, AVG, Symantec Norton and McAfee Antivirus,

WS_FTP, WinSCP (Secure FTP), Real VNC, LogMeIn, WebEx,

SugarCRM, Magento

PROFESSIONAL EXPERIENCE

WOLTERS KLUWER, Riverwoods, IL 2008 - 2010

Team Leader. Lead Domino Developer

Team Leader and developer, managing multiple projects and subprojects, task

managements and quality assessments. Trained regional, national and

international Sales Executives in use of order management systems and sales

processes. Managed Company wide Sales Force Personnel and Sales Channel

Database. Implemented new/revised business rules, custodial/temporary sales

reps, general hardware and laptop management system. Revised existing web

applications and implemented measures to maintain data security such as

encryption, controlled access, user groups and roles, password protection,

code review and web application security practices. Often, main consultant

for issues outside job scope, such as the integration of Salesforce.com,

ASP.Net, Active Directory and various platform and system integration

questions.

. Designed and Developed web based territorial differential system to

locate specific sales representatives using sales channel, product, zip

code and account number, increasing sales inquiries by 30%.

. Implemented RSA encryption to all transactions and completed PCI Data

Security and Standard 2.0 compliance, encrypting all credit transaction

numbers used.

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. Supervised and mentored team members in technical and business aptitude

and support resolutions.

. Implemented a Vulnerability Management System. Monitor each time an

encrypted data is accessed and journal time, user name and user role for

each transaction.

UNITED AIRLINES, Elk Grove Village, IL 2005 - 2008

Lotus Domino. Business Objects. Middleware Administrator

Administrated and maintained Lotus Domino Enterprise Server, Business

Objects XI R2/R3 Server, SAS and various other BI servers. Designed and

Implemented robust security policies on Lotus Domino Enterprise Server and

Business Objects XI R2 servers. Lead Installation, Configuration and

Troubleshooting Lotus Domino 7.x, Business Objects XI R2/R3 servers and

integration with VMware. Led issue management with SAP and IBM, adhering to

vendor's escalation procedure including vendor Development and Management

with Lockheed Martin, SAP, IBM, and EMC.

. Collaborated with Business Objects on issue that severed all links

between reports and universe, restoring key KPI reports.

. Collaborated on integration of Lotus Notes Mail, Exchange and BES,

enabling sales reps to consolidate email inboxes to one location.

. Implemented single sign-on with Lotus Domino and Business Objects using

LDAP to improve user experience, enabling sales executives to access

multiple applications using a single login screen

. Served as key backup for UNIX shell script that send flight passenger

list for customs in Washington Dulles International Airport and Sydney

Airport.

. Served as key backup for MQSeries batch jobs that communicated scheduling

details between several HP-UX servers thereby reducing downtime by 15%.

Software Solutions Architect

On various projects, collaborated with Enterprise Architect, Business

Analyst, Change Management and Project Managers to improve and enhance KPI

reporting system for O'Hare airport activities. Served as the primary

resource for security application enhancements.

. Collaborated with Lockheed Martin on S.P.E.A.R. database. Built KPI

reports, facilitating trending of airport activities

. Served key role in Daylight Savings Time changeover. Accessed and

analyzed over 200 key applications, 100 airport terminals and coordinated

scheduled rollout of all vendor patches and code fixes nationwide,

resulting in a zero error transition for 2007's new DST changeover.

. Co-developed web based search interface to a local MySQL database

containing TSA's Federal No Fly List, enabling airport counter managers

to review names on the list in real time.

Senior Lotus Notes Developer, United Airlines

Senior Lead Developer and Support, with commendations from UAL pilots,

flight attendants and ground crews over UI trainings, application issues

and VPN issues. Participated in security meeting consisting of members from

AFA, FAA and UAL lead security analyst.

. Rapidly learned, without training and documentation, eight UAL security

applications thereby enabling user support of the security applications

without any downtime.

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. Completed three user help documents and a technical document for each of

eight UAL security applications, later used in the training of offshore

resources from InfoSys at no additional expense.

. Lead transition of the UAL security applications to InfoSys, supporting

all UAL security Applications. Project was completed ahead of schedule.

. Modified and enhanced Lotus Domino applications to correct flaws/errors

in LotusScript, @Formula, javascript, HTML, CSS and XML, thereby updating

the application to Web 2.0 compliance and speeding efficiency of the

applications for the end users.

V2SOFT, Detroit, MI 2004 - 2005

Senior Lotus Notes Developer, DaimlerChrysler

Lead Lotus Notes developer, maintained dealer survey applications running

on and backup source files and versions using Merant Version Manager.

Developed web based survey application to poll most wanted new car features

from Chrysler Dealers nationwide.

. Supported internal dealer's only vehicle ordering system, facilitating

custom new car orders be completed 50% quicker.

. Mentored new developer on DaimlerChrysler's Lotus Environment, IBM's

D.A.R.T. manager and other systems that were integrated to the Lotus

environment, decreasing the need for human intervention for each

application migration between environments.

PROVIA SOFTWARE, Grand Rapids, MI 2003 - 2004

System Engineer

Provided 24/7 on call for all clients. Troubleshot data issues on live DB2

and Informix databases in UNIX servers. Resolved incorrect Truck Manifest

and shipping label-printing issue, warehouse data queue issue, server

unavailability, wifi networks within warehouses and located lost pallets or

shipments in the system.

. Developed knowledge database and troubleshooting road map, reducing by

half, the time spent on help desk calls

. Collaborated on project that replaced bar codes scanners with RFID tags

and scanners enabling floor manager to locate pallets faster, increasing

efficiency by 30%.

ISD CORPORATION, Holland, MI 1998 - 2003

Application Developer / Lotus Notes Developer

Primary Developer and support for various ISD applications. Provide level

two customers training and support and level three code analyses of logic

and data errors.

. Expertly utilized DECS then LEI to synchronized data between Lotus Domino

databases with AS/400 DB2, enabling credit card transactions stored in

AS/400 to be searchable through a web interface.

. Collaborated with UNIX system Engineers to enable web based reporting on

DB2 databases hosted RS6000 servers.

. Designed and Developed web based time/project-tracking application on

Lotus Domino 4.6/R5 enabling automated tracking of employee payroll and

billable hours.

. Collaborated with retail vendors on the implementation of ISD's

Transaction Management Software enabling rapid adoption of ISD's

transaction software by vendors such as Value

City, Hobby Lobby and Spartan Foods.

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EDUCATION / CERTIFICATIONS

Bachelor of Business Administration (BBA) - Concentration in Finance

Western Michigan University, Kalamazoo, Michigan

Certified Lotus Professional (CLP)s

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