Customer Service Administrative Assistant

Kaycee Yarbrough

**** ****** ****** **

Atlanta, Georgia 30307

404-***-****

***************@*****.***

Objective

To obtain a position with a company/practice that offers a challenging

environment with opportunity for professional growth

Professional Skills

. Edging and finishing lenses

. Lens Ordering/Inventory

. Typing (55+ wpm)

. Office protocol and procedures

. Front desk duties

. Office mate

. Patient scheduling

. Customer service relations

. Accounting

. Business reports

. Account collections

. Authorization of insurance

. Insurance billing and filing and reconciliation of EOB's and appeals

. Auto-refraction

. Topography

. Optos/Optomap

. Visual fields

. Lensometer

. Pre- and post op LASIK and Cataract patient care

. Contact lens ordering/inventory

. Optical sales

. Retinal Photography

Profile

A self-motivated, prompt, honest, dependable and loyal employee who enjoys

assisting patients in maintaining the health of their eyes and vision, with

many years experience working with skilled optometrists. A strong work

ethic and a passion for the optical field. An effective team player with

excellent communication and interpersonal skills. Proven ability to build

trust with patients in order to provide the proper service as dictated by

their needs.

Education

McKellar Vocational School Completed courses in business management

and allied health

Columbus, MS

1991-1995

Employment Skills

Able to work in a fast-paced atmosphere

Able to establish, develop, and maintain excellent customer rapport

and relations

Able to diplomatically resolve customer complaints as needed

Able to accurately calculate and make daily deposits

Able to follow instructions well and make decisions with no

supervision

Able to accurately maintain patient records

Able to delegate responsibilities to others to meet company's

expectations

Able to communicate effectively with customers/vendors via telephone

/email

Able to consistently meet company sales quotas

Employment History

Optique Atlanta Lab Tech/Optician

2009-Present

Atlanta Eye Care Front Office Mgr/Insurance

2009-2009

Eye Etc., Atlanta, GA Administrative Assistant

2007-2009

Three Friends, Inc., Atlanta, GA Bartender

2004-2007

Eye Glass World, Mobile, AL Optometric Asst/Optician

2002-2004

Target Optical, Mobile, AL Manager/Optician 2000-

2002

Clayton Eye Center, Morrow, GA Optometric Assistant

1998-2000

References gladly provided upon request.

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