Teresa J.Brown

**** ********* ****** ** ********,S.C 29501 843-***-**** abl22g@r.postjobfree.com

Objective

To obtain a position that will enable me to utilize my strong organizational skills, customer service background, and

ability to work well with people.

Profile

Motivated, detail-oriented, quick learning, team player with a strong background in customer service and problem solving skills.

I am flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Trouble shooting Building strong Leadership and mentoring

Critical Thinking ongoing inclination

Strong Organizational relationships Active listening

Skills Customer Service Creatively solve complex

Gathering and analyzing Learning and problems

information decision making Proficient in different programs

Determining the

root cause of an

issue

Employment History

Monster Worlwide – Florence, S.C

Global Customer Service Agent 9/2008 8/2008

National Accounts Program ~Media Alliance Service Agent 8/2008 present

Primary resposibilities included:

Receiving and responding to a high volume of inquiries from customers.

Effectively trouble-shoot issues reported by customers using critical thinking skills and identifying root-cause.

Following issues through to resolution and engaging the necessary outside parties when appropriate.

Creatively resolves customer issues and ensures customer problems are accurately and completely resolved from the

customer's perspective by using available resources, including on-line systems.

Asking probing questions and taking the opportunity to educate customers to avoid unnecessary repeat contacts.

Driving Monster product and service awareness throughout the customer organization via relationships with not only

decision makers and key account contacts but also through the customer end-user community.

Providing orientation and product training to new and existing customers on all applicable aspects of Monster product

offerings.

Explaining and interpreting all Monster policies and procedures including Terms of Use.

Investigating customer complaints and performs front-line analysis and intervention when appropriate.

Working as an internal advocate for the customer and actively leading all issues to resolution

Working as a liaison between clients and internal partners.

Transferring customer calls to appropriate resources.

Document all customer contacts through Karma Service Requests

Initiate customer complaint process

Recommend process improvements. Recognize, document and alert the supervisor of trends in customer calls.

Kelly Services – Florence, S.C

Claims Analyst I 12/2007 7/2008

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Teresa J.Brown

1265 Whitehall Shores Rd Florence,S.C 29501 843-***-**** abl22g@r.postjobfree.com

Primary Responsibilities included:

Analyzing and reviewing claims for accuracy, completeness and eligibility. Prepares and maintains reports and records

for processing.

Processing and clearing deferrals on claims so that claims could be paid to the beneficiaries, sponsors or providers.

Placing outbound calls to the providers to obtain additional information so that claims would be paid to the correct

providers.

BANK OF aMERICA – Florence, S.C

Loan Auditor 3/2007 9/2008

Audit, validated and researched the home loan package for any errors.

Helped with balancing the trades that were received

Received and researched the loans that were sent in to be audited

Assisted the managers where needed as well as completed any other assigned duties.

pathology service associates – Florence, S.C

Customer Service Rep 3/2005 3/2007

Answered inbound and outbound calls for patient and client accounts

Documented all incoming calls in the system and on account action sheets if applicable

Maintained strict patient confidentiality

Assisted with name, address and phone number corrections on patient accounts

Loaded primary, secondary and trietary insurance carrier information into the systems so they could be forwarded

to the billing department for processing

adp – Florence, S.C

Mail Room/Data Entry Clerk 10/2004 3/2005

Pick-up, sort and deliver incoming and outgoing mail

Operate large volume duplication equipment

Provide scanning services

Perform job finishing and quality control

Maintain accurate records and logs in an organized manner

Interpret written instructions on Copy Instruction forms for accurate completion of copy jobs

Maintain copier, add paper, toner and staples, clean glass, clear paper jams and obtain supplies

washington mutual home loans– Florence, S.C

Loan Review Coordinator 7/2002 3/2004

Responsible for reviewing the home loan application package for accuracy and completeness

Verified and validated supported income, verified assets and liability documentation

Calculated income, funds to close reviewing and verifying credit reports and other income liabilities

Signed off on loan conditions analyzed title reports, purchase contracts and escrow instructions

Identified potentially fraudulent information and performed verbal verification of employment

fcdsnb– Florence, S.C

Mental Retardation Specialist 4/2000 7/2002

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Teresa J.Brown

1265 Whitehall Shores Rd Florence,S.C 29501 843-***-**** abl22g@r.postjobfree.com

Responsible for keeping record of bank reconciliations for eight individuals

Ensured pertinent forms and files were maintained in the unit.

Assisted the managers where needed

Responsible for the balancing of the vehicle gas and mileage log each month

In addition to providing care, prompting the independence and safety of the individuals that we served,

maintained the health and well being for eight mentally and physically handicapped individuals.

Education

wilson high school – florence, s.c

Diploma, 1999

References available upon request

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