Manager Administrative Assistant

Jenni Hamilton

*** ********* ****** *******, ** *4002 650-***-****

*************@*****.***

Program Management

Adept team leader and motivator with extensive IT management experience,

including development and leadership of Program Management Department.

Outstanding project management skills, with record of staffing and working

with offshore, multi-national, cross-functional product development teams.

History of maintaining solid customer support and third party relations.

Skilled at identifying and tracking high risk areas, risk mitigation, and

communication with stakeholders. Core competencies include:

> Departmental Development

> Policy & Procedure Development

> Process Improvement

> Change Management

> Process Streamlining

> Interpersonal Communications

> Complex Problem Solving

> Conflict Resolution

> Budget Management

> System Analysis & Design

> Project Life Cycle

> Partner Relationships

Leadership Experience

ORACLE CORP. (Formerly GoldenGate Software) 2006 - Present

Principle Program Manager

Senior Program Manager

Oversee initial planning to implement and deliver middleware database

software products for customers interested in data migrations, disaster

recovery, or high availability solutions. Review quality assurance plans,

establish team goals, help resolve internal process issues liaising between

management and engineering, and address customer concerns. Coordinate with

field to set expectations for delivery in features and patch releases.

Manage IT issues / problems. Lead process of hiring Engineering and QA

Contractors for internal projects, which includes staffing of offshore

teams in India. Key Contributions:

> Successful in building strong Program Management Team that worked with

engineering and QA to establish expectations for release schedules in

short timeframes.

> The nexus for driving end to end delivery of many software projects

simultaneously.

> Oversaw Beta Programs Department, ensuring successful product

deliveries and strong client relations that increased customer

satisfaction. Developed processes and procedures for releasing over

150+ platform configurations.

> Assigned as key conduit between engineering, IT, Support, and Field

Sales to escalate and resolve issues.

> Played integral role in identifying and resolving key bottleneck

issues for high profiles customer in timely manner which relied upon

Oracle's technology.

> Managed and ensured smooth migration of GoldenGate software to Oracle

software system, avoiding any setbacks and facilitating continued

release of patches. Managed project budget of $500K.

> Played key role in migration of one-bug-tracking system to another to

maintain strong communication between customer service and QA.

ELECTRONICS FOR IMAGING, INC. 2000 - 2006

Manager, Engineering Program Management

Led and trained Program Managers, produced detailed project plans, and

oversaw project life cycles. Managed five OEM, third party relationships.

Created and implemented processes to manage end-to-end development efforts,

which included planning, release management, and defect prioritization.

Partnered with product management to balance and prioritize engineering

resources based on market requirements. Coordinated engineering activities

within department, such as UI design, documentation, and quality assurance

testing while worked cross-functionally with senior management, customers,

marketing, sales, channels, partners, and vendors. Identified, assessed,

and controlled schedules, cost, and quality risks.

Continued...

Jenni Hamilton

650-***-**** *************@*****.***

Key Contributions:

> Managed nine software projects simultaneously in several development

sites worldwide.

> Helped streamline engineering and QA processes. Worked with individual

groups to develop strategy for completing QA test plans and scripts in

most efficient and timely manner. Improved capability to deliver

product to market faster by eliminating 50% of workflow.

> Created and managed internal project website on program status.

> Cultivated and established self-starter processes that increased

professional development.

> Served as liaison between customer and EFI for third party integration

of hardware and software.

INFORMIX SOFTWARE, INC. 1995 - 2000

Platform Alliance Manager

Project Manager

Administrative Assistant

Progressed through roles to eventually serve as Platform Alliance Manager,

deciding product and platform availability strategy based upon detailed

market analysis, revenue opportunities, customer requirements, and

engineering interdependencies. Provided technical account management for

group of hardware providers (such as NCR, NEC, Motorola, and Hitachi),

identifying mutually beneficial technical initiatives and marketing

opportunities. Maintained contact information, distributed platform

information, and liaised with corporate function. Implemented and published

comprehensive Product Availability and Platform Strategy web pages.

Performed project coordination, asset management, and contract

negotiations. Key Contributions:

> Served as key contributor to Product Lifecycle Committee in providing

clear upgrade and migration paths for all platforms.

> Defined, implemented, and managed web based Port and Localization

Request Process application for unbudgeted projects.

> Headed worldwide transition plan for moving partner and Informix owned

hardware from locations worldwide to one strategic site.

> Managed multi-billion dollar budgets for several organizations as

Administrative Assistant.

> Played key role in designing and implementing Administrative Assistant

web pages and updating those pages as needed.

Additional Information

Bachelor of Arts, Human Development

California State University Hayward, CA

Technical Skills

Windows 98 / NT / 2000 / XP / 2003 / 2005

Macintosh 10.3 and 10.4

Microsoft Office (Word, Excel, Project, PowerPoint, Outlook, and Publisher)

Microsoft FrontPage 2000

Eudora

Visio

Adobe Acrobat 5, 6, 7, 8, and 9

Paintshop Pro

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