Engineer Support

Dwayne Belinfantie

**** **** ******, *** ***

San Francisco, CA 94109

Email: ********@*******.***; Cell: 415-***-****

Objective

I am an IT professional seeking a position in which I can utilize my skills

and improve upon them with new challenges. I am a hardworking, confident

individual, comfortable working as part of a team or independently.

Wells Fargo, San Francisco, California April 25th 2010 -

August 5th 2010

Treasury Management Tools Support Consultant (Contract)

. Respond to users emails/requests sent to team's mailboxes.

. Grant users the relevant approved access to internal tools.

. Support users on Wells Fargo internal tools.

. Escalate tickets when necessary to the relevant administrators &

teams.

. Using & supporting Sharepoint.

Facebook, Palo Alto, California June 1st 2009

- March 16th 2010

Technical Support Analyst (Contract)

. Provide desktop support to over a thousand employees in Palo Alto

office.

. Support home workers & remote offices via phone, email & remote

connection tools.

. Imaging Mac books & Lenovo PCs.

. Use of Casper, Landesk & Acronis.

. Activate & support PDA's: I phone & Blackberry.

. Support HP printers & Xerox MFD's.

. Support & repair MAC & PC's.

. Give users access to office wireless networks.

. Backup & migrate user data.

. Update operating systems for user machines, to Snow Leopard & Windows

7 respectively.

. Install licensed software on users machines.

. Provide user with loaner hardware & recover said hardware.

. Grant access to relevant network file shares & email distribution

lists, via Active Directory & Microsoft Exchange.

. Create & remove user blackberry profiles via Blackberry Enterprise

Server.

. Install, activate & support employees' use of Outlook, MAC mail &

Entourage mail clients.

Chase, San Francisco, California March

2009

Desktop Engineer (Contract)

. Installing Cisco IP Telephones

. Installing & testing new desktops, monitors, printers & banking

peripherals.

. Wiping the hard drives of old desktops.

. Cabling.

. Removing old hardware.

British Medical Association, London, UK May 2008 -

October 2008

Network & Desktop Support Engineer (Contract)

. Building PC's, Laptops & all in one's.

. MAC configuration & support.

. New user orientation: guiding users through the company desktop,

supplying their logon credentials, training users on Notes, the

intranet etc.

. Blackberry configuration & support.

. Testing & configuring printers, hubs, switches & routers.

. Supporting users remotely via RDP & VNC.

. Training users on how to use the Avaya modular messaging system.

. Creating user accounts using AD & testing network profiles.

. Software installation & use of VMware.

. Use of Sophos & McAfee for antivirus support.

. Backing up data & imaging machines using Symantec Livestate.

. Updating software & hardware inventories.

. Floor Walking.

Societe Generale Investment Bank, London, UK July 2007 -

March 2008

Desktop & Network Support Engineer (Contract)

. End to end blackberry support: purchase, configuration & registration

of blackberries.

. Part of the team that conducted rollout of all users onto a Citrix

environment.

. Roll out & support of IP telephony.

. Configuration & support of Lotus Notes 6.5 profiles & mailboxes.

. Setup, support & configuration of Tandberg Videoconferencing Hardware.

. Building servers, desktop PC's & laptops.

. Support of users across the UK via face to face, telephone, email &

remote desktop connection tools.

. 1st line support of published business applications such as AAA,

Goldmine, Synergy & Olympic.

. Administration of Cisco IP telephones using Cisco Call manager.

. Citrix admin & support using access management & shadow taskbar.

. Installation & troubleshooting of printers, routers, faxes, scanners,

switches & call recorders.

. Cabling & patching

. Analyst on the IT service desk.

. Software installation & testing.

. Netware administrator & Novell.

Candover Investments, London, UK May

2007 - July 2007

1st & 2nd line Support Role (Temp Position)

. Supporting use of Microsoft Office applications on Windows XP OS.

. Supporting HP & Canon printers, copiers & servers.

. Imaging & building laptops & Desktop PC's using Powerquest Drive Image

2002.

. Run backups via Veritas back up exec 10.0.

. Remote access to users machines using real VNC.

. Administering e policy orchestrator 3.5, McAfee Group Shield 06 &

Visual Audit Pro 12 from a server level on to users' machines.

. Create user security passes.

Forrester Research, London, UK November

2005 - April 2007

Network & Desktop Technician

. Meeting & liaising with 3rd party support & contractors.

. Support & configuration of Outlook 2003.

. Give 1st & 2nd line support to 150+ users across EMEA.

. Travelling to our offices in Boston, Paris & Amsterdam to provide

Siebel training.

. Imaging & building laptops.

. Creating user profiles & login credentials via AD.

. Networking: LAN, WAN, DHCP, TCP/IP & WLAN topologies.

. Purchasing & testing of IT equipment.

. Running Backups via Veritas.

. Provide desktop support for office XP professional.

. Lotus notes support & account creation.

. Install & test network cards, wireless access points, fax machines &

printers.

. Telecommunications: install, configure & support telephones. Maintain

digital telephone extensions & administer them to new users using

Avaya Definity & Intuity applications.

. Support & troubleshoot video conferencing equipment.

. Data wiping / removal on laptops & servers.

. Creating & maintaining relationships with vendors & 3rd party support.

. Administering & distributing security passes via the Janus database.

. 1st line support for Siebel Database.

. Mobile phone support.

. Floor Walking.

. Install & support Cisco & Aventail VPN.

. Log all support issues using GSS web based database.

. Software testing.

. Data recovery.

B.B.T, Croydon, UK

July 2003-October 2005

1st Line Support

. Provide 1st line support for 450 users on a Citrix environment across

30 offices worldwide, as part of a 12 man IT team.

. Logging all queries on the Track it 4.1 system.

. Handle around 50 calls on an average day.

. Handle all password changes and account lockouts myself using the

active directory.

. Support LAN & WAN networks.

. Provide support for MS Office Suite, Windows 2000 / XP, network

applications and hardware.

. At the helpdesk we resolve as many user issues as possible before

escalating the job.

. Escalate issues to relevant person(s) in 2nd / 3rd-line support when

necessary.

. Creating, deleting and editing user accounts using MS Active

Directory.

. Configuring terminals and other hardware.

. Liaising with external support companies.

. Maintaining and inputting data on our Swiftpro database.

. Run backups via Veritas 5.3.

. Patching & cabling using cat 5 cables.

. Monitoring & restricting emails and internet content using Mailsweeper

& Websweeper

. Troubleshooting & supporting HP & Dell hardware.

Education

2001-2003 University of North London

1997-2000 Lewisham & Croydon Colleges

References AVAILABLE UPON REQUEST

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