Tracy L. Nolan[pic]

**** ********* *** . ***** *****, IL 60429 . 773-***-**** .

abl1zv@r.postjobfree.com

OBJECTIVE

To obtain a position as a team-player in an organization where I can

maximize my customer-service experience in a challenging environment to

achieve the corporate goals.

SKILL SUMMARY

. Extensive Customer Service Experience.

. Adaptability and Ability to Work Under Pressure.

. Self Motivated and Results-Driven.

. Excellent Verbal and Written Skills.

. Strong Organizational and Time Management Abilities.

. Accuracy and Attention to Details.

. Outstanding Problem Solving Abilities.

. Proficient in Computer Technologies Including MS Office, PowerPoint,

Excel.

EMPLOYMENT HISTORY

Summit-Assisted Living Facility at Northwest Hills, Austin, TX

Server, 2009-2010

ABJ Community Services, Chicago, IL

Case Manager, 2008-2009

. Completed a comprehensive assessment to identify barriers that prevent

self-sufficiency. Assisted customers set, develop, and attain realistic

personal, education, and employment goals. Provided hands-on information

to community resources. Documented all case activity. Ensured files were

organized and contained needed information. Taught job readiness training

classes. Participated in staffing, staff meetings, and in-service

training sessions. Community outreach.

Easter Seals Willet Center, Oak Park, IL

Employment Specialist/Job Developer, 2007-2008

. Interviewed and counseled clients for placement in jobs or training

programs. Administered assessment tests. Conducted workshops in career

development techniques. Performed searches for qualified candidates and

arranged for interviews. Established and maintained relationships with

hiring managers to stay abreast of current and future hiring needs.

Edible Bouquets Inc. (Candy Bouquet Franchise), Chicago, IL

Store Manager, 2005-2006

. Maintained an excellent customer satisfaction rate. Planned advertising

campaigns and sales promotions. Prepared visual merchandise displays to

maximize product marketability and appeal. Interviewed and trained staff.

Opened, closed, and balanced cash drawer. Monitored daily sales and

customer service performance. Opened, closed, and secured store.

Another Time Inc. (Candy Bouquet Franchise), Chicago, IL

Assistant Manger, 2003-2005

. Provided optimum customer service to a diverse population. Cashier.

Assisted customers with locating/selecting merchandise. Stocked shelves

and ordered inventory. Trained Staff.

EDUCATION

South Suburban College, South Holland, IL

. Associate in Science Degree

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