Customer Service Sales

**** *. ****** ***** #*** Chicago, IL

60640773-***-****(*************@*******.***

Jeffrey R. Sheehan

Objective

An enthusiastic professional with 21 years of experience in management

and sales with demonstrated ability to merchandise and manage the

business to meet and exceed goals. Proven leader with the ability to

identify opportunities, develop and implement action plans while

maintaining or improving overall service to customers.

Experience

2003-2009 Kreiss Chicago, IL

Senior Interior Designer

Executed merchandising of showroom, maintaining inventory and order

processing.

Designed and created interiors that resulted in being in top five

sales of 20 showrooms.

2002-2003 Barneys Of New York Chicago, IL

Sales Associate

Partnered with the visual merchandiser for product presentation for

Chelsea Passage that generated increased sales.

Attracted and retained loyal clients by building reputation of

integrity, knowledge, and accountability.

2000-2002 Room and Board Edina, MN

Showroom Manager

Led sales, customer service, people development, retention, and

earnings for store with annual volume of $5 million. Managed the

direction and development of staff of 14.

Increased revenue 23% by implementing merchandise standards to

maximize sales.

Established relationship with buyers in developing furniture

collections.

Directed a cross-functional management team that developed and

implemented a business strategy for Retrospect, a traditional line of

furniture for Room and Board.

1998-2000 Room and Board Chicago, IL

Management Associate

Co-managed a staff of 30 at the flagship store on Michigan Avenue.

Managed all aspects of sales, customer service, training, and

development of staff. Achieved annual revenues of 15 million.

Resolved product and service issues with customers resulting in

improved customer satisfaction.

Reduced credit memos and even exchanges by 5% in a six month periods

by coordinating monthly meetings with local distribution management to

improve product handling and quality concerns.

1995-1998 Room and

Board Chicago, IL

Sales Associate/Team Leader

Responsibilities included sales, interior design, customer service,

and development of sales staff in a $6 million location.

Progressively responsible assignments in sales, and product training.

Developed new hire training program to acclimate employee

expeditiously to the selling floor.

Coordinated store education meetings to promote product knowledge.

Supervised and supported sales team that increased sales 20%.

1991-1995 Amway

Corporation Ada, MI

Customer Order Administrative Support

Provided exemplary customer service as a customer service order rep,

that lead to sole support of VIP cliental.

Managed 18 customer service representatives providing work

assignments, monitoring service quality and providing feedback.

1987-1991 Frames

Unlimited Grand Rapids,

MI

Gallery Director

Provided design consultation to commercial and residential clients.

Oversaw merchandising, order processing and art installations.

Education

1987 Adrian College Adrian, MI

Bachelors of Arts, Interior Design

References

References are available on request.

Contact this candidate