Quality Assurance Manager
Resume:
GEORGE SUAREZ, CLM
Coral Springs, Florida 33071
954-***-****- Mobile Phone
954-***-****- Home Fax
**************@*****.***
PROFESSIONAL EXPERIENCE:
UpStart Care Consultants - Coral Springs, Florida
Business Analyst 2008 to present.
Assist qualified war time veterans with home care benefit
applications. Screen applicants and gather
Required documentation. Participate in the follow up process
necessary to get the veterans approved by
the Veterans Administration for the Aid and Attendance
benefit pension. Maintain and document
Excel Spreadsheets to track activity and interaction with
Clients and Veterans Administration personnel.
Vantage Hospitality Group - Coral Springs, Florida
Information Content Manager 2006 - 2008.
Implement and QC new hotel properties in the Central
Reservation System (CRS). Maintain property
implementation standards for the hotel brands managed by
Vantage Hospitality Group Inc. Design and
Document implementation standards for all brands. Document
other processes and procedures. Write hotel
descriptions, property information, destination details,
property amenities in the CRS to effectively
distribute and market properties in all electronic distribution
channels. Maintain and update the
Company's main customer website. Assist with specific projects
as needed. Review and update existing
Properties to ensure they meet current standards.
AMADEUS - Miami, Florida
Data Management Specialist, 2005 - 2006
Execute daily and weekly functional database maintenance,
update hotel database according to
procedures, schedules, and contracts. Participate in database
enhancements. Initialize company
profiles, hotel chain codes and properties. Control hotel
application security. Document when
necessary for future reference.
JBS INC.-Miami, Florida
Medical Supplies and Sales 2001- 2005
Purchase, audit, and document data for small start-up private company.
Assist when necessary in resolving issues. Conduct presentations and
chair meetings. Create and maintain company documents.
Worldspan-Miramar, Florida
Airline Pricing Systems Analyst. 1999 - 2001
Product Development-Technical Writer/Business Analyst - Gather
requirements for new system enhancements from customers and/or users.
Create Functional Design Documents for programming and Customers; Work
with programming, quality assurance, and project managers to determine
project requirements and testing plans. Conduct presentations to
introduce the new functionality to customers, team members, and other
departments. Document all processes and procedures for future
reference.
Electronic Data Systems (EDS)-Transportation Division, Miami, Florida
Airline Pricing Business Analyst/Technical Writer, 1989 - 1999
Amadeus Product Development-Business Analyst. Gather requirements for
new system enhancements from customers and/or users. Create
Functional Design Documents and AO2's for Programming and Customers;
Work with Programming, Quality Assurance, and Project Managers to
determine project requirements and testing plans; Conduct
presentations to introduce the new functionality to customers, team
members and other departments. Document all processes and procedures
for future reference.
Amadeus Airline Pricing Analyst-Audit ATPco vendor data; monitor and
record mainframe data loads; maintain various tables in the Amadeus
pricing system; Interact with customers and vendors regarding pricing
and data transmission issues.
Global Airline Pricing Product Development Analyst-Responsibilities:
Test and document new functionality; Coordinate project
implementations between customers, industry vendors, and programming;
System maintenance, both in the off-line mainframe platform and the
online TPF fare quote system; Responsible for activation of new EDS
customers; Main point of contact for customer issues; create
statistical and administrative reports for vendors.
Pricing Tariff Data Base Analyst-Submit and monitor daily MVS off-line
batch cycles. Monitor and record ATPco vendor transmissions; Audit
files off-line, oversee their load to the TPF system; Authorize the
online data switches; submit, monitor, and switch emergency
corrections; Report data discrepancies to vendors; Maintain various
off-line data tables, audit and code corrections; Investigate and
resolve reported problems.
Eastern Airlines 1977- 1986 - Reservations Agent in a large
Call Center.
EDUCATION:
Union County Technical Institute, Scotch Plains, New Jersey.
Associate of Arts Degree
Data Processing and Accounting.
CLM - Certified Lodging Manager by the American Hotel and Lodging
Association.
SPECIAL SKILLS
Proficient with MS OFFICE and other PC based common data management
software; basic
knowledge of general programming principles and procedures. Also
expert knowledge of the
ATPco pricing system and record layouts, Experience with mainframe
applications.
Attended numerous courses to enhance project management and
technical writing skills.
Languages: Fluent in Spanish.
Contact this candidate