Customer Service Representative

S heila M. M u rphy

******.********@*****.***

Cu r rent Address

**** ******** *******

Sandy Springs, Georgia 30350

414-***-****

Objective

To acquire a position that enhances my customer service skills

Education

University of Wisconsin- M ilwaukee, M i lwaukee, WI

• Freshman

• In tended major: Business

• Expected Graduation: 2013

M il waukee School of Ent repreneurship, M i lwaukee, WI

• H igh School Senior

• Grade Point Average: 3.8/4.0

• Expected Graduation: June 2009

Work Experience

Wisconsin Auto T itle Loan, M i lwaukee WI J anua ry 2010-

J uly 2010

Loan Processor

• Verifies, compiles, and process application information for t i t le loans

• Making and receiving phone calls, filing, copying and faxing

• Maintain strong communication skills regarding rights and responsibilities of loans

TCF National Bank, M i lwaukee WI November 2008-

January 2010

Teller

• Provide excellent customer service

• Update information to the customers on new banking products

• Assist customers with opening new accounts

• Balance cash drawers

Panera Bread, G lendale, WI

Associate Trainer J anuary 2008 –

February 2009

• Oriented new employees on cash control and building security procedures

• Assured that employees perform up to customer service standards

• Trained employees on the proper food handling and store maintenance

techniques

Customer Associate M ay 2007 –December

2008

• Served as the front line customer service representative

• Maintained clean work environment during and following store operation

• Worked in the bakery

Activities

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Student Council Member UWM Talent Search

• •

School monitor Worked with disabled student

• Dean Honor L ist

References Fu rnished Upon Request

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