Customer Service Project Management
Resume:
Juan Flores *** Holstein rd.
El Paso Tx *****
abl1w3@r.postjobfree.com
OBJECTIVE
A challenging position providing an opportunity to apply my experience
and skills to the fullest extent. Skills
EDUCATION Adobe Reader
Adobe
Information Technology Photoshop
August 2000 - December 2003 Adobe Flash
High Tech Institute, Irving,Texas MS Office
GPA 3.0 Suite
(97-2007)
Studies focused in Computer Networking, IT project management, HTML
technical planning, and business case analyses. Java
JavaScript
(working on) Perl
Associate of Arts in Information Technology Windows
July 2008 - Still attending Vista/XP
University of phoenix, Phoenix, Arizona CAD 2000
GPA 2.83 Type 30 wpm
Active
Specialized in Computer Networking areas Project management, the directory
Systems Development Life Cycle (SDLC), networking, Internet concepts,
and design and programming fundamentals.
EXPERIENCE
IT Administrator Languages
Robert Half Technology-Contract With Pet Smart May English
5 2010-July 30 2010 Spanish
Worked as a system administrator, duties included but not limited to
Troubleshooting network systems, provided support for Pet smart stores
around the U.S
Troubleshoot network printers and domain account. Password resets,
Server configuration.
IT Support Analyst,
November 2006 - November 2009
University of Phoenix, Phoenix, Arizona
Responds to customer service calls and discusses PC, server, mainframe
applications and/or hardware problems or issues through discussion with
end users.
Creates and tracks service tickets to be assigned for problem
resolution.
Help with computer hardware and software installations.
Most troubleshooting was done through remote support and provided
software training to end user.
Contact this candidate