Project Manager Customer Service

rick lechtenberg

**** ******* ****** **

Otsego, Minnesota 55330

Cell Phone: 612-***-****

E-Mail: ***********.****@*****.***

www.linkedin.com/in/ricklechtenberg

Career Objective:

I am seeking the project manager position where my education, work

experience and management skills will add value and continue the excellence

of an organization.

Accomplishment Highlights:

. Scheduled and oversaw the construction production process,

orchestrated the development and on-time completion of six large scale

projects that were collectively valued at $1.2 billion, and delivered

over 15% profit margin.

. Won 2002, 2003, 2004, and 2005 JD Powers Awards for achieving the

highest customer satisfaction in the Twin Cities marketplace.

. Appointed as a Pulte Wingman Program Mentor, developed daily teaching

curriculum, and trained/mentored assistant superintendents and

interns.

. Earned 2007/2009 Pulte Platinum Award and 2008 Gold Award for

outstanding customer service.

. Championed and recommended a loss and rework budget restructuring

strategy and delivered a record-breaking budget performance through

continuous negotiation of vendor purchase orders.

. Served on Wingman Construction Committee, collaboratively developed

and presented a internship manual and web recruitment tool, evaluated

JD Power Survey results, and streamlined the internship training,

development and hiring process.

Career History:

pulte Group, Minneapolis, Minnesota, 1995 - 2009

Project Superintendent, 1997 - 2009

. Defined project specifications, service, and quality levels with

corporate vision, and developed a consistent and compelling brand

image.

. Monitored ground maintenance contracts, evaluated snow removal, lawn

and street maintenance, exterior lighting, irrigation system

performance, optimized building presentation and curb appeal.

. Established strategic vendor relationships, organized and facilitated

individual scope of work review meetings, conducted weekly team

meetings and quarterly vendor performance reviews that collaboratively

recommended the vendor selection and procurement processes.

. Oversaw the sequential completion of foundation, carpentry,

electrical, plumbing, HVAC, millwork, flooring, interior finishing,

and fixture installation processes, and assured production schedule

compliance.

. Identified and addressed design/build production challenges, leveraged

lean/continuous improvement practices and consistently met quality

control and customer satisfaction objectives.

. Directed and partnered with vendor teams, coordinated multi-trade

project assignments, and delivered quality project execution within

targeted budget parameters.

. Delegated team assignments, conducted performance reviews, and

recommended top performing personnel for corporate advancement.

Career History:

pulte Group, Minneapolis, Minnesota, 1995 - 2009

Customer Relations Manager, 2007 - 2009

. Promoted to assume a dual Customer Relations Manager and Project

Superintendent role, efficiently managed expanded accountabilities and

facilitated a labor cost reduction.

. Communicated end-to-end preconstruction, pre-drywall, pre-closing, and

post-closing individual customer review meetings that helped to assure

customer satisfaction and minimized warranty expenses.

. Directed post-construction warranty service that identified and

resolved customer concerns that resulted in award winning customer

satisfaction and efficient operations support.

Testimonials:

"I can recommend Rick highly for his skills as a project manager. He is

organized, efficient and seeks innovative solutions--balancing the needs of

the customer, vendor and builder. I welcome future opportunities to work

with Rick."

Warren Eck, President, Harkraft, Inc. - Vendor

"Working with Rick on a day to day basis is very easy. Rick looks out for

the customer by holding the subs to very high standards, while helping the

subs problem solve to achieve that level of quality."

Tim Ruzek, Installation Coordinator, Bloomington Linoleum & Carpet - Vendor

"Rick has consistently demonstrated professionalism, promptness and

kindness with each contact we have made with him. We have received prompt

responses to our questions and issues throughout the process and have

enjoyed working with him immensely. I have high expectations of any

replacements due to Rick's strong work ethic and positive attitude. I

recommend Rick without reservation to anyone who has occasion to work with

him."

Mandy Olson, Customer

"Rick is hardworking, orientated and commands the respect of his co-workers

and trade partners. Rick thrilled our customers with fantastic service both

before and after the sale. He was such an asset I would routinely introduce

Rick as part of my pre-sales process because Rick's expertise sells!"

Kevin Hilliard, Sales Consultant - Co-Worker

Education:

minnesota state university, Mankato, Minnesota

. Bachelor of Business Administration Degree, Concentration:

Construction Management

Professional Certifications & Development Highlights:

. Six Sigma Foundation Training Program

. Recruiting, Selecting, & Developing Talent Training

. Quality Leadership Training

. OSHA10, First Aid & CPR Certification

. The Art of Negotiation Training

. Inclusion & Diversity Training

. E-Schedule/E-Service Software

. MS Office 2007

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