Engineer Manager
Resume:
MARK DWAYNE PICKETT
Montgomery Village, MD 20886
abl1v0@r.postjobfree.com
abl1v0@r.postjobfree.com
Professional Summary:
Information Technology Professional and imaginative problem solver, with
more
than 15+ years experience providing hardware, software, network management,
and
technical support in small, medium and large, complex TCP/IP
Windows/Intel/HP/Compaq/Dell
Enterprise, Data Center & Broadcast environments.
* Significant Corporate Data Center operations & system administration
experience.
* Significant Audio/Visual and Broadcast operations & management
experience.
* Extensive knowledge of production hardware and software application
systems.
* Outstanding interpersonal and communication skills.
* Adept at utilizing diplomacy and integrity in all situations.
* Demonstrated excellent troubleshooting and analytical abilities.
* Tremendous ability to quickly learn and master any and all tasks &
skills.
* Proven to possess exceptional management skills with the ability to
organize others.
* Common Office
Environment: Microsoft Office 2003/2007, Windows XP/Vista/7, Mac OS X
Microsoft Exchange 2003/2007, Blackberry ES 4.0
* Electronic Messaging
Microsoft Outlook 2003/2007
Eudora
* Network Operating
Systems Microsoft Server NT4/2000/2003/2008, WSS 3.0, MOSS
2003/2007
VMware ESX Vi 3.5, vSphere 4, Fedora, RHEL, CentOS, SuSE
Linux
* Network Hardware
Wintel & AMD PC's, Dell, IBM, HP Proliant Servers
Cisco 6509,4507,3550,2950 Cisco 2811,1841 Cisco PIX 515
Cisco Unified CME VoIP, Siemens 300H PBX, Nortel MICS PBX
Barracuda SPAM Filter, Juniper NetScreen Firewall,
Watchguard SSL VPN
* Network Architecture
10/100/1000/10G Ethernet, TCP/IP, IPX, ISDN, SNA, Broadband
DSL
FDDI, Frame Relay, T1, PBX, VoIP, Cabling Installation,
WLAN 802.11
* Network Management
NetIQ, Zenoss Core 2.2, PT360, NetCrunch, DameWare, Packet
Analyzer
IP Monitor, Orion SolarWinds, HP OpenView Node Manager
* Storage Area Network
EMC CX700, Celera, Navisphere, Cisco 9509, Dell Powervault
MD3000i, HP MSA 1500
* Database & Utility
Microsoft SQL 2005, 2008, Access, FileMaker Pro 4, Oracle,
Acronis True Image
Symantec AV, Backup Exec 11d, NetBackup 6.5, Ghost 2.5, GFI
LANGuard, Automate 6
(2)
Professional Experience:
METRO Information Technology Systems
1/24/2010 - present
Senior Project Coordinator
* Engaged in overall activity for start of new independent consulting
business.
* Designed & built VSphere 4.0 platform for testing, training and solution
development.
* Analysis & evaluation of industry data concerning current/emerging
technology trends.
* Responsible for business plan completion & associated filing of local,
state, federal paperwork.
designDATA Systems, Gaithersburg, MD
7/2008- 11/2008
Senior Network Support Engineer
* Engaged in activity for Data Center, Network & Site operations:
installation, upgrades & logistics.
* Provided configuration management, systems engineering and overall
customer technical support.
* Responsible for network design & analysis for proposed implementation
projects & solutions.
* Supported technology plans for security, disaster recovery & business
continuity planning.
* Created IT infrastructure documentation & Visio diagrams for internal and
external locations.
* Used GFI NetMon, Zenoss Core 2.2, Packet Trap 360 to monitor & analyze
network health.
Market Research.com, Rockville, MD
11/2007- 6/2008
Systems Administrator
* Supported strategic company technology plan for management, development &
research teams.
* Performed Data Center installations for Dell Servers, Dell Storage, and
Cisco internetworking.
* Provided problem analysis, program & configuration modification for
projects and quality testing.
* Responsible for admin & support of VMWare ESX Vi 3.5, & InterTel VoIP
telephone system.
* Created IT infrastructure documentation & Visio diagrams for Corporate HQ
& Branch offices.
* Utilized Zenoss Core 2.2, Packet Trap 360 & Network Assistant to monitor
network health.
Primatics Financial, McLean, VA
9/2006- 9/2007
Network Systems Administrator
* Supported strategic company technology plan for admin, development &
consulting groups.
* Coordinated equipment installations for Microsoft W2K3, SQL 2005 and
Cisco internetworking.
* Provided problem analysis, program & configuration modification for
projects and quality testing.
* Responsible for administration of Microsoft Exchange, VoIP telephone &
SSL VPN systems.
* Developed IT infrastructure & build-out plan for new Corporate HQ
relocation project.
* Utilized Cisco SDM, PDM, ADSM & Network Assistant to monitor and manage
network health.
Venable LLP, Washington, DC
3/2006- 9/2006
Senior Network Technician
* Coordinated activity to ensure network reliability, stability and
analysis of potential problems.
* Prepare & modify documentation for existing or proposed changes to Data
Center Operations.
* Performed system related emergency services, including beeper/cell phone
and on-site support.
* Provided mgmt & technical support for 150 HP servers and assorted
equipment in all firm offices.
* Develop & execute software distribution jobs to push patches, service
packs and O/S upgrades.
* Responsible for administration of Blackberry ES, EMC Clarion SAN & Cisco
6509 systems.
(3)
AT&T Internet Data Center, Ashburn, VA
8/2005- 3/2006
Operations Engineer
* Responsible for a 500 server Windows 2003 installation project for
Microsoft DC Systems Group.
* Engaged in testing and certification of cabling infrastructure, software
images, and telecom circuits.
* Implemented systems & software upgrades of OS and configuration changes
for users.
* Installed all Cisco, Nortel, Juniper equipment, & cabling to data center
and customer hardware.
* Trouble analysis, maintenance, and repair of network systems & computer
equipment.
* Monitor LAN & WAN activity, HVAC, Electrical, security and surveillance
systems.
Paul Public Charter School, Washington, DC
8/2002 - 3/2005
Senior Network Systems Administrator
* Administered Windows 2000/2003 Active Directory, A/V & Nortel MICS
Telephone System.
* Provided training & technical support for approximately 600 hundred
users.
* Planned, installed, and maintained the new Cisco 4500 Gigabit IT
infrastructure.
* Designed the organizational Technology Plan & IT operating and capital
budget.
* Created complete technical documentation of the enterprise architecture.
National Geographic Channel, Washington, DC
1/2001 - 3/2002
Senior Systems Analyst
* Responsible for operation of the Siemens PBX and the Corporate Data
Center & Network.
* Established system management criteria for voice & data capacity
planning.
* Analyzed IT industry information concerning emerging technology
developments.
* Implemented changes in the production environment for voice, data and
broadcast.
* Maintained MS Active Directory, Exchange Mail, system upgrades and
disaster recovery
GE Capital IT Solutions, Gaithersburg, MD
7/1997 - 5/2000
Senior Systems Engineer
* Engaged in technical and administrative support for voice, data and
customer networks.
* Primary focus on Windows NT/2000 Server and Netware Administration.
* Responsible for regular operation of data center, routers, switches,
servers, etc.
* Installed routers, switches and cabling for Ethernet/FDDI local area
networks.
The George Washington University, Washington, DC
2/1997 - 7/1997
Information Systems Specialist
* Responsible for hardware/software installation, operations and
maintenance.
* Provided systems engineering, project management and technical support.
* Installation of Ethernet/FDDI inside network & outside cable plant
assembly.
* Installation of Cisco, Nortel, AT&T voice/data/video communications
equipment.
John F. Kennedy Center for the Performing Arts, Washington, DC
1/1996 - 2/1997
MIS Services Coordinator
* Management of all operations & activity associated with specialized
platforms.
* MS Access database development & maintenance, and testing of the
Intranet.
* Daily computer system requirements such as tape backups, system upgrades.
* Server maintenance, user support and training, across different operating
systems.
(3)
National Public Radio, Washington, DC
7/1993 - 5/1995
Information Technology Support Specialist
* Engaged in technical and administrative support for voice, data and
customer networks.
* Responsible for hardware/software installation, operations and
maintenance.
* Implemented changes in the production environment for voice, data and
broadcast.
* Trouble analysis, maintenance, and repair of network systems & computer
equipment.
Education:
State University of New York, Binghamton, New York
Society & Technology Program
Marist College, Poughkeepsie, New York
Data Center Technology Certificate Program
August 2011
Professional References:
Dennis Spencer
Information Technology Manager
DoubleTake Software
Don Collins
Network Engineer
designDATA
Kermit Middleton
Network Systems Engineer
Whitney, Bradley & Brown
Joe Callahan
Manager, Network Infrastructure & Systems
Venable LLP
Bobby Pinckney
Manager, Metropolitan United Methodist
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