Customer Service Representative
Resume:
MICHAEL T. PETERS
Murfreesboro, TN 37129
EXPERIENCE FALCON PRESS, Nashville, Tennessee
October 2007 to June 2009
Estimator - Produced estimates from
pre-press to finishing for all types of commercial printing
and bookwork printed on 40" and 50", two through six color,
sheet-fed presses with aqueous coating units. Provided
project managers with the most cost effective plan and
layout for each job. Responsible for providing costs from
all vendors and outside work that could not be produced
internally.
AMERICAN BANK NOTE COMPANY, Printing
Division, Columbia, Tennessee
June 2003 to October 2007
Customer Service Representative - Coordinate workflow of
printed material from Pre-press through Finishing for a
specialty printing company. Responsibilities include
scheduling, planning, resolving production problems and
providing production with essential information for
producing printed products. Maintain vendor relationships
for consistent pricing and quality of all outside
purchasing. Attend daily production meetings with
department supervisors to insure that customer deadlines
and expectations are achieved.
HAYNES PUBLICATIONS, Lavergne, Tennessee.
February 2000 to May 2003
Pre-press - Duties included scanning, color correcting
files in Photoshop and producing
Quark files for printing and proofing.
GRAPHIC ART SERVICE, Nashville,
Tennessee.
December 1997 to November 2000.
Customer Service Representative - Coordinate production of
Pre-press services that included scanning, color
correcting, digital and conventional proofing for monthly
issues of nationally produced magazines. Served as the
primary contact for assigned titles. Duties included
attending daily production meetings, monitor progress of
jobs and to provide information for any special requests
required by customer. Worked closely with production
supervisors to maintain a consistent workflow, informed
customers of any production problems and produced a
detailed and itemized estimate for each issue.
INFORM, INC., Nashville, Tennessee.
October 1996 to August 1997.
Production Manager - Responsible for the performance and
quality of Pre-press, Pressroom, and Bindery. Duties also
included estimating, scheduling and coordinate all outside
services for a commercial printing company.
LANCER PRINTING CO., Murfreesboro, Tennessee.
December 1991 to August 1995.
Customer Service Representative -- Prepared estimates,
purchased paper, handled outside vending, responsible for
press checks and resolving productions problems, monitored
progress of jobs until completion, maintained contact with
customers to insure their printing requirements were
achieved.
REFERENCES Available upon request.
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