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Customer Service Representative

Location:
Murfreesboro, TN, 37129
Posted:
August 11, 2010

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Resume:

MICHAEL T. PETERS

**** ************ *****

Murfreesboro, TN 37129

615-***-****

EXPERIENCE FALCON PRESS, Nashville, Tennessee

October 2007 to June 2009

Estimator - Produced estimates from

pre-press to finishing for all types of commercial printing

and bookwork printed on 40" and 50", two through six color,

sheet-fed presses with aqueous coating units. Provided

project managers with the most cost effective plan and

layout for each job. Responsible for providing costs from

all vendors and outside work that could not be produced

internally.

AMERICAN BANK NOTE COMPANY, Printing

Division, Columbia, Tennessee

June 2003 to October 2007

Customer Service Representative - Coordinate workflow of

printed material from Pre-press through Finishing for a

specialty printing company. Responsibilities include

scheduling, planning, resolving production problems and

providing production with essential information for

producing printed products. Maintain vendor relationships

for consistent pricing and quality of all outside

purchasing. Attend daily production meetings with

department supervisors to insure that customer deadlines

and expectations are achieved.

HAYNES PUBLICATIONS, Lavergne, Tennessee.

February 2000 to May 2003

Pre-press - Duties included scanning, color correcting

files in Photoshop and producing

Quark files for printing and proofing.

GRAPHIC ART SERVICE, Nashville,

Tennessee.

December 1997 to November 2000.

Customer Service Representative - Coordinate production of

Pre-press services that included scanning, color

correcting, digital and conventional proofing for monthly

issues of nationally produced magazines. Served as the

primary contact for assigned titles. Duties included

attending daily production meetings, monitor progress of

jobs and to provide information for any special requests

required by customer. Worked closely with production

supervisors to maintain a consistent workflow, informed

customers of any production problems and produced a

detailed and itemized estimate for each issue.

INFORM, INC., Nashville, Tennessee.

October 1996 to August 1997.

Production Manager - Responsible for the performance and

quality of Pre-press, Pressroom, and Bindery. Duties also

included estimating, scheduling and coordinate all outside

services for a commercial printing company.

LANCER PRINTING CO., Murfreesboro, Tennessee.

December 1991 to August 1995.

Customer Service Representative -- Prepared estimates,

purchased paper, handled outside vending, responsible for

press checks and resolving productions problems, monitored

progress of jobs until completion, maintained contact with

customers to insure their printing requirements were

achieved.

REFERENCES Available upon request.



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