Customer Service Sales
Resume:
Shannon C. Spurway
Colorado Springs, Co, 80804
************@*****.***
Objective: To secure a position in a compounding pharmacy utilizing my
education, excellent communications, and problem solving skills, inventory,
and or customer service.
Education:
Pima Medical Institute
Pharmacy Technician Program
* Compounding * Tablet Counting * Prescription Processing * Dosage
Calculation
* Customer Service * Inventory * HIPAA * First Aid & CPR
Mid Florida Tech
General Education Diploma
Experience
2008 to 2009 Time Warner Cable Colorado Springs Co
Handle inbound calls for technical troubleshooting, sales and billing
Worked in team environment
2007 to 2008 Carnival Cruise Lines Colorado Springs, Co
Handle inbound calls from external customers.
Solve complex problems.
Use company software for sales, tracking, and reservations.
Work in team environment.
2004 to 2007 Bank of America Colorado Springs, Co
Senior customer service associate.
Handle complex or escalated calls from internal or external customers.
Required to solve problems and investigate/ resolve a wide variety of
issues and requests.
Accountable for the successful resolution of all customer requests.
Worked in team environment.
1999 to 2003 Agilent Technoligies VCMG Colorado Springs, Co
Worked with maintenance and facilities to improve the conditions and upkeep
of three data centers.
Maintained data center map, directory and spreadsheet.
Worked on team on yearly inventory on a global basis.
Global asset tracking.
1996 to 1999 Atmel Corporation Colorado Springs, Co
Worked in .5 micron cleanroom.
Worked with complex tools to qualify machines.
Certified in dry etch on every tool.
Worked in a team environment.
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