Medical Customer Service
Resume:
Jessica Gonzales, CMC
*** ******* ***. *** *******, TX 78211
Objective: Motivated to utilize my experience and training as a Certified
Medical Coder/ Bilingual Medical Office Assistant by applying my
dedication, work ethic, and positive attitude to enhance patient care
within an environment in which I am seeking long-term opportunities.
Education:
-Practice Management Institute Dallas, TX 01/2010-04/2010
Certified Medical Coder Program
-ACOG Coding Workshop Houston, TX 03/2009
American College of Obstetrics and Gynecology
-PCI Health Training Center Dallas, TX 12/2003 Graduate
Medical Office Assistant Program
-Red Oak High School Red Oak, TX 05/2003 Graduate
Administrative Skills:
-Medical Terminology -EOB's
-ICD-9 & CPT Coding -Bookkeeping
-Insurance Claims -Collections
-Patient Scheduling -Reimbursement
Work Experience:
-UT Southwestern Medical Center Dallas, TX 11/01/08-05/21/10
(Transferred 11/01/08)
Department of Obstetrics and Gynecology
Abstractor (Surgery Coder - Uro-Gyn, Gyn-Onc, Maternal Fetal Medicine,
Fertility and OB/GYN)
Duties: Locate inpatient service records of patients on assigned services
from hospitals, clinics, and/or physicians' offices. Obtain and abstract
relevant information, i.e., onset of symptoms, type of illness or
condition, prospective or definitive diagnosis, tests, procedures, and
other types of services rendered by physicians. Ensure all billable
services performed by attending/teaching physician have been properly
documented according to federal, state, and insurance regulations.
-UT Southwestern Medical Center Dallas, TX 03/01/07-10/31/08
(Transferred 03/01/07)
Lowe Foundation Center for Women's Preventative Health Care
Clinic Staff Assistant
Duties: Received patient payments, enter payment information per billing
system, and provided receipt for payment to patients. Pre-certified third
party payers; obtain referrals for patients; work closely with physicians
and nurses regarding patient care issues. Maintain knowledge of relevant
CPT and ICD-9 codes required for processing patient billing. Ensured
charges for services rendered were entered into billing system in a timely
and accurate manner. Maintained knowledge of relevant billing issues or
updates to reduce automated edits in the billing system. Verified insurance
for office and surgical procedures.
-UT Southwestern Medical Center Dallas, TX 08/02/06-03/01/07
Ambulatory Services
Clinic Staff Assistant/Clinic Floater
Duties: Temporarily assigned to fill in for vacant positions in a variety
of different specialty clinics. While there, I trained new employees that
were to permanently fill the open positions. Maintained a high level of
customer service to all internal and external customers; answered patient
phone calls utilizing the universities concepts/policies. Scheduled patient
appointments; documented detailed patient information onto either manual
form or electronic medical system and relayed to the appropriate medical
personnel as established by department protocol. Confirmed
registration/demographics and obtained pertinent information to complete
all required forms prior to registration.
-Baylor University Medical Center (Transplant/Hepatology Clinic)
HTPN Liver Consultants of Texas Dallas, TX 07/18/05-07/31/06
(Transferred 07/18/05)
Physician Office Representative
Duties: Received and directed phone calls. Assisted with patient
registration and accepted payments for physician/clinic services. Also
scheduled, confirmed, verified patient appointments and insurance
information. Posted payments and entered charges into billing system
utilizing appropriate ICD-9 and CPT codes. Responsible for entering all
inpatient hospital charges for patients that had been admitted.
-Baylor University Medical Center (Pre-Liver Transplant Department)
Baylor Regional Transplant Institute Dallas, TX 02/02/04-
07/15/05
Receptionist
Duties: Screened all phone calls within Liver Services, scheduled,
retrieved/collected reports, and patient correspondence. Listed/updated
patients on the wait list, and completed lab/x-ray requisitions as needed.
Transported, sorted, and filed all medical records; received and
distributed department mail.
-Baylor University medical Center
Baylor Regional Transplant Institute Dallas, TX 11/03-12/03
(School Externship)
Student Extern
Liver Pancreas Disease Center
Duties: Responsible for all phone calls to be transferred to the proper
department, organized all the filing and medical records. Worked directly
with patients and helped with their orientation to pre-admission.
*References available upon request*
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