Quality Assurance Software

MARK D. HILBRINK

***** *. ******** ****, **** Zurich, IL 60047

847-***-**** (Cell)

*********@*******.***

http://www.linkedin.com/in/markhilbrink

Summary

A dependable, detail-oriented documentation professional, with over 6 years

of technical writing experience and an extensive (25-year) software

development background. Consistent initiator, devising ways to improve

company excellence, project functionality and team efficiency. Adaptable

to many organizational standards and business models.

Professional Experience

10/07 - 8/09 Technical Writer, Teracore, Inc., Bannockburn, IL -

military contract

. Supported document production efforts of a 12-person requirements

team

o Gathered and edited text gleaned from Subject Matter Experts,

always producing deliverables on time

o Enforced and maintained client writing standards in producing

Business Process Re-engineering, Functional Requirements and

Software Requirements Specifications documents

o Improved project efficiency, by creating/maintaining re-usable

and varied document templates

o Enhanced quality assurance, maintaining company and customer

standards of excellence, using proper terminology, grammar and

formatting with documents, presentations and meeting notes

o Aided team effort by publishing and enforcing established

writing guidelines

o Reviewed and improved various documents written by others,

maintaining consistency in preparation for client delivery

o Maintained client writing standards in creating/editing

requirements data in the database

1/06 - 12/06 Documentation Specialist, Computer Sciences Corporation,

Virginia Beach, VA - Navy contract

. Improved application documentation for Navy-wide time

and attendance system:

user's guides, reference manuals, Software Requirements

Specifications, etc.

. Initiated and facilitated software peer reviews

. Converted weekly SQL data results to Microsoft Word, also employing

Excel graphs and charts

. Compiled/disseminated weekly meeting minutes for the

Program Manager

. Granted Secret clearance

1/03 - 9/04 Documentation Specialist/Application Tester, AC Technologies,

Inc. (now Nortel Government Solutions), Fairfax, VA

. Developed design documents, test procedures, user's

guides

. Improved US Postal Service application by creating testing templates

and procedures

3/00 - 1/03 Database Analyst/Developer, AC Technologies, Inc., Alexandria,

VA - Army contract

. Improved custom software application, using Oracle Forms, under an

HP/Unix

platform

. Maintained user documentation using configuration management tool PVCS

. Aided Command management by developing Oracle/SQL queries to track

mobilization shipments

11/94 - 3/00 Software Engineer, AC Technologies, Inc., Fairfax, VA

. Wrote US Postal Service automation software in Fortran

and C languages

. Implemented the software module ZIPMOVE, which greatly

increased processing

speed of mailing address changes

. Maintained SEI/CMM Level 2 guidelines in development

. Facilitated and contributed to regular peer reviews of

application software

Technical Skills

Applications

Microsoft Word, Excel, Powerpoint, Visio, Project, Outlook; Adobe

Acrobat

Tools/Packages

PVCS, IBM RequisitePro and SoDA, Microsoft Sharepoint, Visual Source

Safe

Operating Systems

Windows NT/XP, DEC VAX/VMS, Mac OS

Education

B.A., English, College of William and Mary, Williamsburg, VA

Certificate, Computer Programming and Operations, Control Data Institute,

Arlington, VA

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