Manager Service

ISAAC WARD, JR.

**** **** ******

PLAINFIELD, NEW JERSEY

HOME: 908-***-****

CELL: 908-***-**** *******@*******.***

SUMMARY

Product Technical Support Specialist with over 10 years help desk experience. Hands on

expertise with all Windows products, Telephony and TCP/IP, networking,firewalls, build and repair

computers and troubleshooting. Able to implement growth strategies while maintaining vigilant

attention to execution processes. Acknowledged for reducing hold time and creating memos and

scripts for other technicians. Built several networks for schools, churches, and businesses. I am

always awaiting a new challenge.

EMPLOYMENT EXPERIENCE

•Supported Win 3.11, Windows 95, 98,NT 4.0,2000 and XP, Vista,Windows 7 TCP/IP

•Remote Diagnostic into existing units for service calls

•Troubleshot email and networking connectivity problemSupported T1, ISDN and Analog phone

lines.

•Supported PC based VM. Duties included troubleshooting in the field determining whether

key components need replacement.

•Configured voice mail systems to be used on a LAN.

•Made moves, changes, and adds of P.C. and phone ports at the jack and closet.

• Customer support and troubleshooting.

• Supported dot matrix, color laser printers, and laser printers.

• Supported CD Rom’s, DVD RAM, installation of software and dispatched service.

•Troubleshot United Parcel Service software and hardware. Reset user ID’s, fixed database

errors, dispatched field support for difficult problems.

• Ordered supplies through electronic mail system.

• Assisted and coordinated DOS based program to Windows based program.

• Serviced customer's PC’s using laplink.

• Installed via desktops and set up PC’s for a variety of networks .

• Configure and installed Token Ring Cards.

• Installed PC components, as needed.

• Set and reset passwords.

Install and repaired a variety of copiers

Use of Work Experience

Penguin Imaging, West Windsor, NJ

Copier/PC Technician 2009 2010

Panasonic, Secaucus, NJ 1997 – 2009

PRODUCT SUPPORT SPECIALIST II

PRODUCT SPECIALIST

Leveraged Technology, New York, NY 1996 – 1997

HOTLINE ASSOCIATE

Alternative Resource Corp., Saddlebrook, NJ 1993 1996

PC INSTALLER

MORE THAN 10 YEARS OF PC INSTALLATION AND CONFIGURATION

EDUCATION

Metropolitan Institute of Network Technology, Jersey City, NJ

1993 1994

CERTIFIED NETWORK OPERATOR – NETWORKS & PC’S

Panasonic, Secaucus, NJ

DBS & TI, MAGIC and, COURIER CERTIFIED

Network Training Institute, Rahway, NJ

2001

A+ CERTIFIED

Global Knowledge, Morristown, NJ 2002

TCP/IP TROUBLESHOOTING

Knowledge of CISCO CALL MANAGER

Knowledge of BLACKBEERRY ENTERPRISE SERVER AND CONFIGURATION OF

BLACKBERRYS

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