Customer Service Manager

Trista VanHecke

**** ******* ** ********, ** ****5 605-***-****

************@*****.***

EDUCATION

Southwest Minnesota State University Marshall, MN

Bachelor of Science in Social Work May 2008

Licensed Social Worker #19491 October 2008- October 2010

EXPERIENCE

Sheriffs Youth Program St. Cloud, MN

Youth Counselor September 2008-

Current

. Provide residential care and treatment

. Case management

. Teaching various coping, communication, physical and social skills

. Perform intakes and discharges.

. Maintain confidential files.

. Perform crisis management and de-escalation techniques.

. Evaluate intake screenings.

. Attend staff meetings and team meetings.

. Schedule resident appointment dates and times.

. Administer medications.

McLeod Treatment Programs Hutchinson, MN

Youth Counselor May 2008-

September 2008

. Provide residential care and treatment.

. Implementation of treatment program.

. Teaching various coping, communication, physical and social skills.

McLeod Alliance for Victims of Domestic Violence Hutchinson,

MN

Social Work Intern January 2008-

April 2008

. Provided advocacy and crisis counseling to clients.

. Filed Orders for Protection and filled out Public Assistance Program

applications.

. Communicated with local law enforcement.

. Provided clients with resources such as housing assistance, lawyers,

financial assistance, etc.

. Generated educational documents, flyers, and newspaper articles.

Wal-Mart, Marshall, MN

Inventory Control Specialist February 2007-

January 2008

. Stocked merchandise.

. Tracked warehouse inventory.

Customer Service Manager February 2000-

February2007

. Managed and trained cashiers.

. Scheduled breaks.

. Managed cash flow.

REFERENCES

Katherine Madison, Youth Counselor II

Sheriffs Youth Program

St. Cloud, MN 56301

Phone: 612-***-****

Racheal Bratz Financial Worker

Cass County

303 Minnesota Avenue

Walker, MN 56484

Phone: 320-***-****

Nicole Pederson Resource Family Recruiter

Lutheran Services of Iowa

Sioux City, IA 51106

Phone: 712-***-****

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