Management Project

Technical Synopsis

Solutions-focused, team oriented senior-level professional with extensive

experience in project management and hands-on skills used to successfully

implement highly effective technical strategies with strong technical

knowledge of networks, desktop and server environments and RDMS; along with

10+ years of experience in planning, developing, and managing applications

that ease company evolution. 5+ years of direct experience in the

planning, implementation, scaling, and day-to-day operation of managed

services support organization. 4+ years of progressive team management,

both onshore and offshore, and project management; Solid understanding of

Front, Middle and Back Office flows. A full understanding of the

importance of building strong business relationships and positive chemistry

amongst core team and senior level management; a student of the PMI project

management and Agile and Waterfall application/software development

lifecycle methodologies with a strong emphasis on communication and

collaboration and the flexibility to adapt to changing business realities;

utilizing an anticipatory work and management style to drive results in a

rapidly changing, innovative industry; with expertise in:

. Data Integrity

. Application Development

. Business Continuity Management

. Business Impact Analysis

. Risk Assessment

. System Solution Architectures

. Project Management

. Program Management

. Research & Development

. Management of Cross-Functional Teams

. Change Control Management

. Structured Methodologies

Career Experience

Pearson, Inc., Upper Saddle River, New Jersey

Technical Manager / Lead May 2008 to

Present

With proven success to reconcile the needs and limitations of business and

technology stakeholders, as the Technical Manager, I identify and define

enhancements to existing business systems and applications as well as

develop business cases on new developments; experience with the key

technologies that are utilized in the prerequisite of managed services for

functions such as, monitoring, automated mitigation, and reporting. Also,

educate business users on product implementation requirements and

customization options and ensure business decisions are appropriately

executed during implementation; demonstrating leadership in an effort to

convert tactical and strategic business objectives of business execs into

actionable items to achieve the collective business goals. Competencies

include, but not limited to, the ability to present information, analysis,

ideas, and positions in writing in a clear and convincing manner, the

aptitude to communicate verbally in a clear manner to technical and non-

technical audiences, the capability to manage multiple projects at once and

the talent to build working relationships with team members, customers,

vendors and business users - utilizing Project Management Institute (PMI)

standards and SDLC best practices. Technical Knowledge: an advanced

knowledge of the system interfaces with the business operations FO-MO-BO

work-flow and a solid understanding of the corporate and departmental

information system strategies. Agile and Project Management: able to

coordinate testing activities with other teams within the company; aptitude

for setting priorities and making decisions by using the general guidelines

established by management; provides management with necessary time

reporting information as required. Financial Awareness: designs and tests

systems and/or system changes accurately to maintain and/or reduce

operating costs for the company. Analyzes business trends and exemplify a

strong ability to evaluate technologies and provide both tactical and

strategic direction to enable the Senior Executive management to operate in

a cost effective manner.

. Liaise with multiple key levels of executive business and IT contacts

. Manage team of 10 members (6 programmers; 4 database administrators)

. Responsible for the overall team success of projects from start to

finish including requirements gathering, design, development, testing

and implementation phases. Results are achieved through personal

hands-on contributions, team coordination and partnering with various

businesses and IT members

. Create business process and application design documents for use in

building technical specifications

. Develop and customize planning and forecasting models or applications

to support annual planning and forecasting needs

. Discover, document, analyze and present requirements for software and

application development initiatives as well as serve as the Project

Manager to those initiatives for external and internal clients

. Responsible for advising and directing departments in the design and

implementation of new information systems, including application

development

. Critically evaluate information gathered from multiple sources,

reconcile conflicts, decompose high-level information into details,

and distinguish user requests from the underlying business problem

Senior Applications Analyst Jan 2007

to April 2008

The Senior Applications Analyst provides overall leadership, management,

and expertise in Pearson's technical operations, with heavy hands-on

programming. Responsible for measuring, monitoring, and improving the

performance of Pearson's sales force technology, in addition to, providing

the Sales & Marketing teams with visibility into program status; capacity

management and coordination of load-testing activities with testing teams;

support planning; initiatives and recommendations to proactively increase

application stability and improve the business experience; Project

Management: change management and execution of maintenance window approval

process; as well as review of future projects for supportability and

operability; work with vendors and key internal stakeholders to minimize

network outages and drive process improvements; application monitoring,

fault resolution, post-mortem analysis; generation of methods / procedures

for troubleshooting and resolving issues; estimation of time and cost for

deploying new functionality and enhancements; Manage onshore and offshore

resources, coordinate and participate in activities associated with Tier 2

Systems / Application Support. Technical lead on medium size projects

dealing with the application lifecycle and the process improvement.

. Managed a team of 10 developers and database administrators; onshore

and offshore.

. Managed the support, maintenance and continuing development of the

following sites:

o GHEPM / Global HigherEd Product Master

o PearsonHigherEd.com

. Ensure service level agreements, SLAs, for all client escalated issues

are met

. Actively manage and track key relevant operating and financial metrics

. Provide input to senior management that will help streamline and

improve consistency in service levels

. Provide leadership for both technical and process improvement to the

various business units with a focus on global application availability

and support quality

. Extensive experience supporting multi-tiered applications

. Measurements on system performance, change and problem metrics, etc.

. Support user base of 5000+ users, both domestic and international

. Support intranet, client / server and RDMS environments

The Culinary Institute of America, Hyde Park, New York

Programmer Aug 2005 -

Jan 2007

Managed the integration of Millennium, a fundraising third party

application system, designed for diverse and complex fundraising

programming; Developed and maintained the architectural documentation

through out the program life cycle.

. Managed the support, maintenance and continuing development of the

following sites:

o CIA Restaurant Online Reservation & Gift Certificate System

. Project Management: resource leveling, conducted status meetings and

customer review, researched and implemented product methodologies and

best practices

. Created bug tracking database and quality assurance systems to

organize project assets

. Designed systems to collect, organize and display electronic

correspondence to increase customer satisfaction and management

expectations

. Managed a team of developers and database administrators in the design

and implementation of a three-tiered web-based management system that

enabled Culinary employees and departments to increase alumni funding;

Team Size: 5 members

. Prepared and executed system integration and load/stress test

strategies and plans

. Evaluated service requests to determine team feasibility, cost, time

and impact

. Managed relationships with third-parties vendors and media outlets

. Main point of contact between many levels within the Culinary senior

management team

. Performed audits of various degrees to ensure compliance with the

Culinary

TheaterMania, Inc., New York, New York

Sr. Application Developer

Jan 2004-July 2005

. Lead Developer on the following four major projects

o Membership System

o Ticket Purchase System

o Financial Report System

o Content Management System

. Managed a team of 5 technical specialist

. Managed the support, maintenance and continuing development of the

following sites:

o TheaterMania.com

o The Gold Club

. SDLC: heavy focus on incremental, iterative work cadences to ensure

compliance to current business goals

. Responsible for setting the strategic direction and allocating

resources in the ongoing website strategy and redesign efforts.

. Responsible for the installation, configuration, deployment,

architecture and administration of multiple RDMS

. Established and implemented policies and procedures for LAN usage

throughout the organization

Zysys Solutions, LLC, Irvington, New York

Network Administrator Jan

2003-Dec 2003

Crossover Media, Inc., New York, New York

Technical Lead Sept

1999-Jan 2003

Educational Career

Bachelor of Science, bs - Computer Science

. Long Island University

. May 2002

Master of Science, ms - Telecommunication

. Iona College

. May 2004

Doctor of Philosophy, PhD. - Computer Science

. Queens College

. In progress

. Research: Multimedia Data Mining / Data Extraction

. Programming Language: C++

Technical Skills & Achievements

Certifications: Adobe Certified Expert - ColdFusion MX7 Developer

Languages: ColdFusion / ColdFusion.Net, ASP.Net (C# / VB), SQL, Perl,

JavaScript, ActionScript, XML, PHP, CSS, Script (Windows & UNIX), Ajax,

Ruby-on-Rails, C++

Database: MSSQL Server, Oracle, MySQL, Data Warehousing / Warehouse

building, Data Mining

Frameworks: J2EE, Web Service, SOAP, .NET

Systems: Windows / DOS, UNIX, Macintosh, Content Management Servers

Multimedia Authoring Tools: Macromedia Director, Macromedia Sound Edit,

Adobe Premiere

Graphics Development Tools: Adobe PhotoShop, Illustrator, Macromedia

Fireworks

Website Development: Macromedia Dreamweaver, BBEdit, Flash

Project Management Tools: Microsoft Project, Visio, SharePoint

Methodologies: Project Management Institute, Agile, Waterfall

Content Management Systems: Interwoven, Drupal

Cloud Technology: Google Web ToolKit

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