Customer Service High School

Location:

Posted:

August 11, 2010

Michelle L. Nilsen

************@*****.***

OBJECTIVE______________________________________________________

To obtain a position within a company that will utilize my

organizational and accounting abilities as well as provide the

chance for growth to further my business experience. My prior

experience in a similar capacity should help me in performing my

duties with a high level of efficiency.

EDUCATION_____________________________________________________

Grand Rapids Community College

Degree Acquired: Associate’s in the Arts

(With MACRO)

Kenowa Hills High School

Degree Acquired: High School Diploma

WORK EXPERIENCE______________________________________________

Jacobs Engineering Group Oct 2009- Present

Currently employed in the Project Accounting service center, responsibilities include

preparing multiple customer invoices using Oracle software. Assist project accountants by

performing labor corrections and maintaining employee reimbursable and vendor

expenses. Involved in the complete revision of contract review process and responsible for

training coworkers. Strong Oracle, Excel, and Liquid Office skills.

Quality Industrial Services August 2005- August 2009

As a quality inspector I would ensure customer’s products were 100% certified for Original

Equipment Manufacturer (OEM) use. Perform process audits and meet shipping deadlines

to make sure end product was out on time. Oversee that product lines are kept in

production and supplied with certified material. Worked under strict efficiency ratios and

adapted to new working conditions and responsibilities on as little a few hours notice.

Next Door Foodstore May 2004 – August 2005

Customer Service Representative. Responsible for ordering store product when supplies

would be low, as well as verifying the order receipt and keeping product inventory to

optimal levels. Balancing register tills with impeccable cash handling history. Adherence to

state and local laws to avoid fines to the company.

Grand Rapids Community College September 2003 – May 2004 (03-04 School Year)

K-5 Reading Tutor for 3 different elementary schools. Held small group sessions as well as

one on one tutoring. Duties involved various techniques to teach basic to moderate

reading and spelling skills