Customer Service Manager
Resume:
Terry W. Lakin
***** **** ***** *****, ************ FL., 32223
abl1s3@r.postjobfree.com
WORK EXPERIENCE
Johnson Inc. August 2005- Present Jacksonville, FL
Development & Construction Manager
. Advised clients as to best use of budgeted funds
. Coordinated designers and subcontractors throughout the
planning, development and construction of custom kitchen
installations, additions and high end renovations
. Recruited, qualified and managed new subcontractors and vendors
while evaluating existing contractors for quality and compliance with
company requirements
. Worked with city and county inspectors throughout the phases of
construction
. Fostered strong relationships with clients in order to achieve
their desired results
. Oversee all aspects of warranty and customer service during and
after project completion
. Direct all phases of development for multiple job sites
simultaneously
Loop Pizza Grill December 1998- August 2005 Jacksonville, FL
Kitchen & General Manager
. Budgeted, staffed and trained 1.5 M gross location
. Controlled and balanced labor and food costs
. Negotiated and finalized contracts resulting in lowered
expenses
. Coordinated scheduling of 30-35 employees
. Networked with other businesses to market restaurant for
improved traffic
. Utilized research tools necessary to prepare employees for
success in creating raving fan customer base
. Resolved customer complaints expeditiously; demonstrating their
value and stressing their importance to the company's continued
success
RTM Inc. June 1996- December 1998 Jacksonville,
FL
Sales Associate & Assistant Manager
. Prepared and maintained projected budgets and targeted sales
goals
. Created and implemented training program to increase team
performance
. Supervised quality standards and resolved issues promptly and
professionally
EDUCATION
University of North Florida Present
Jacksonville, FL
. Finance/Economics course of study
Florida Community College Jacksonville 2002-2004
Jacksonville, FL
. Associate in Arts
References available upon request
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