Manager Service

G ERALDI NE I. AMAKIHE

********@*****.***

** ********* ******* #*

H ackensack, NJ 07601

678-***-****

EDUCATION The University of Georgia, A thens, Georgia

Bachelor of Science, Biology, May 2006

F ranklin College of Arts and Science

Xavier University of Louisiana, New Orleans, Louisiana

Dean’s List, June 2001-June 2003

College of Arts and Sciences

EXPERIENCE The Institute for International Research, New York, New York

Senior Delegate Sales Account Manager, March 2007- May 2009

• Scouted, and booked delegates for conferences in the Biopharmaceutical field

• Researched best practices in the health and science industry with senior and high

level executives from pharmaceutical and biotechnical companies

• Relayed feedback from customers and debriefed producers of the conferences

• Responded to customer inquiries either by phone or email on a daily basis

• Made over 80 phone calls daily

• Performed in a deadline driven environment

DialAmerica Marketing, Incorporated, A thens, Georgia

Teleservice Representative, January 2005-June 2006

I ntuit/QuickBooks Merchant Service, January 2006- June 2006

• Dealt with aspects involving Personal Computer (PC), Point Of Sale

(POS), Gift Card Service (GCS), and Ecommerce (QB Web) Merchant

Services for QuickBooks

• Answered detailed questions about the service and handled customer

objections

• Effectively analyzed business situations and recommended appropriate

merchant service for accountants, pro-advisors, nonprofits,

corporations, limited liability corporations, partnerships, sole

proprietors, and Ecommerce

General Electric/General Electric FlexPlus Loan, January 2005-January

2006

• Processed loan applications with Flex Plus Loan, Premier, Prime, and

GE MasterCard

• Advised customers on suitable payment options (monthly payments

and repayment terms)

• Trained new teleservice representatives

• Periodically assisted in supervising floor

• Consistent top performer in quality and efficiency monitors

implemented by DialAmerica

North Georgia Pain Clinic, Riverdale and LaGrange, Georgia

Certified Nursing Assistant, June 2004-August 2004

• Assisted in administering epidurals to patients

• Set up clinic rooms for patients

• Provided comfort to patients

• Authorized payments of patients

SKILLS

Certified Nursing Assistant (#126377), 60wpm, Excel, Microsoft Word, Outlook,

PowerPoint, Trilingual: English, Igbo, and Basic/Intermediate French

HONORS/ACTIVIT I ES

ARSTA, Howard Hughes Biomedical Program, Biomedical Honor Corps

Contact this candidate