Manager Management

CRAIG B. BELLINGHAUSEN, M.B.A.

** ***** *****

CALIFON, NJ 07830

*.*************@*****.***

Phone: 908-***-**** (home); 508-***-****(cell)

SUMMARY

Telecommunications Product and Project Management professional with 30+

years experience with GTE/Verizon/Frontier. Extensive background in product

management, IT Business Requirements, Business Rules development, finance,

marketing, billing, switched and special access and operating support

systems. Demonstrated excellent communication, financial, market and

leadership skills.

PROFESSIONAL JOB HISTORY

GROUP MANAGER - BUSINESS MARKETING - Verizon/Frontier, Piscataway, NJ

03/2010-07/2010

Responsible for marketing campaigns/promotions, sales channel strategies,

market research, competitive intelligence, market segmentation, MARCOM and

sales enablement for the 14 states recently purchased from Verizon. Managed

group of nine.

SENIOR MANAGEMENT CONSULTANT - Frontier Project - FasTech Consulting,

Basking Ridge, NJ 07/2009-03/2010

Responsible for product and project management for Verizon's sale of

properties to Frontier. Served as the Primary Coordinator for all Business

Voice and Business Data products during the migration. Developed IT

Business Requirements necessary for conversion. Established new Marketing

and Product processes for the new company.

SR CONSULTANT-REVENUE ASSURANCE - SingleTusk, McLean,VA 09/2008-11/2008

Responsible for project management, IT Business Rules management, data

gathering, analysis, account management, thought leadership, and solution

planning in support of acquiring and retaining clients. Managed several

major Revenue Assurance CABS Health Checks and Usage Audits with Century

Tel and other major ILECs.

MANAGER - REVENUE ASSURANCE & SWITCHED ACCESS INTEGRITY - Verizon, Boston,

MA/Basking Ridge, NJ.

2004-2007

Initiated and responsible for special project to address growing problem of

Interconnection Usage Fraud. Created Fraud Advisory Council and Executive

Steering Committee - leading to receiving approval to form new Team within

Product Management.

Project managed and led extensive review of 4 Revenue Assurance (RA)

vendors in order to establish Verizon's own IT Business Rules. Led Switched

Access Product Management's RA efforts in 2006 and 2007, specializing in

Factor Management and Unguided Usage. Managed group of four.

MANAGER-LOCAL INTERCONNECTION BILLING - Verizon, Boston, MA. 2003-2004

Responsible for the identification, recommendation and pursuit of

settlements with CLECs to achieve a high level impact of expense savings of

$150M in 2003.

Successfully laid out Project Plan to Senior Management. Successfully led

the efforts of the Local Factors project to address the zero and/or blank

PLU factors. Achieved results of $268.8M, far exceeding target of $150M by

179%. Selected as Finance's 2003 Verizon Excellence Awards Individual

Winner for my efforts. Managed group of three.

GROUP MANAGER - BILLING & COLLECTION - Verizon, Boston, MA. 1996-2003

Responsible for the evaluation and maximization of Telecom Finance Billing

and Collection Services' contribution to Verizon's revenue, margin, cost

reduction and market share goals.

Responsible for directing all product management activities surrounding the

B&C product, including product introduction, life cycle management, revenue

generation, market research, market assessment, strategic planning and

maximizing contribution towards the company's goals throughout the entire

Verizon footprint.

Achieved 50% revenue growth and far exceeded all revenue targets. Acted as

a moderator and a speaker at numerous national billing conferences. Managed

group of 23 (which included Call Center in San Angelo, TX.)

GROUP PRODUCT MANAGER - EMERGING MARKETS/CONTINUATION OF SERVICES - GTE,

Irving, TX.

Responsible for the evaluation and maximization of new opportunities in the

areas of access billing, operating support systems and any new

applications/services marketed to carriers.

Successfully managed and marketed GTE's Continuation of Services products

to Citizen's Telephone and other LECs which acquired GTE's repositioned

properties. Managed group of six.

GROUP PRODUCT MANAGER-OPERATOR SERVICES-GTE, Irving, TX.

Responsible for the maximization of Operator Services' contribution to

GTE's revenue, margin, and market share goals. Managed group of ten.

DIRECTOR-OPERATOR SERVICES - GTE, Irving, TX.

Responsible for nationwide day-to-day operations associated with

GTE's $200 million Operator Service business.

Managed cost targets, employee issues, union issues, etc. for GTE's 3000+

operator service associates.

Manager - Products and Services - GTE; Manager - National Account

Management - GTE; Product Development Manager, Telecom Services - GTE;

Administrator - Market Analysis and Pricing - GTE; Planning Engineer -

Outside Plant - GTE; Forecasting Supervisor - GTE; Forecasting Analyst -

GTE

EDUCATION

Indiana Wesleyan Master's Degree - M.B.A.

Iowa State University Bachelor's Degree - Business Administration

Iowa State University Bachelor's Degree - Economics

LEADERSHIP ACTIVITIES/HONORS

GTE President's Quality Award - Gold Level Team & Individual Winner -

QRS/LIDB

Verizon Excellence Award Individual Winner-2003

GTE's Leslie H. Warner Technical Achievement Award winner for QRS/LIDB

Verizon Revenue Assurance Wall of Fame Award - 2004, 2005, 2006

GTE Chairman's Leadership Award -Bronze Level Team Winner

GTE Chairman's Leadership Award - Silver Level Individual Winner

GTE Chairman's Leadership Award -Silver Level Team Winner

GTE Carrier Markets Challenge Cup - Bronze Team Winner

GTE Carrier Markets Challenge Cup - Bronze Individual Winner

Presidents/Chairman's/VEA Leadership Award nominee 17 times

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