Customer Service Sales

Rachel A. Carmichael

*** *** ***.

Somerdale, NJ 08083

856-***-**** H * 856-***-**** C

856-***-**** (fax)

*************@*****.***

Objective: to obtain a permanent teaching position leading up to a career that utilizes my talents, abilities

and degree.

Experience:

Lawnside Borough of Education

Substitute Library Media Specialist 2009-2010 academic year

Responsibilities: Planed, developed and administered the library media program to accomplish the goals

and objectives of the District within established guidelines and procedures. Provided professional library

assistance to public school students and staff in full utilization of services, materials and resources.

VWR International, LLC- Swedesboro, NJ

Call Center Customer Service Rep/Inside Sales (4/9/07-2/27/09)

Responsibilities: Handling in-bound sales calls, processing and expediting all customer orders. In

addition to processing, via computer and customer requests, responsible for recommending alternative

products as well as handle pricing issues. Also research and resolve customer problems, expedite back

orders, handle returns and special requests, and maintain contact with the outside sales force to insure

regular communication on pricing issues, customer problems, etc.

Rastelli Global (a Government Food Service) - Swedesboro, NJ full time/temp

Customer Contract Maintenance /Customer Account Specialist (8/21/06-02/12/07)

Responsibilities: Data entry-(input contracts (purchase orders) into the company’s Aspen system), update

and revise contracts when needed, invoicing-(enter and revise), process customer requirements by

entering and reviewing orders, editing information for completeness and validity, determining availability

of requested items and associated replacements/substitutes, assist in performing supply planning, assist in

the determination of products, participate in demand processing, participate in creating a Demand Plan for

simple to moderately complex and critical customers and items, review technical, contracting and quality

history data, process and expedite priority backorders related to routing supply problems for customer

requisitions, receive and respond to emergency air lift supply assistance requests and provide customers

with timely information relating to specific items, including price, expiration and quality information.

New Mercies Ministries Inc. - Magnolia, NJ full-time

Administrative Assistant, Security/Supervisor, Youth and Young Adult Leader (07/98-present)

Responsibilities: Serving as an information and communication manager for the office; plan and schedule

meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct

research; and disseminate information by using the telephone, mail services, Web sites, and e-mail.

Handle travel and guest arrangements. Keeping a record/log of meeting minutes, order supplies, updating

company newsletter, creating web site and maintaining address book.

Ensure the safety of the building and the people in it, unlock doors every morning for staff and lock at the

end of the last shift, keeping a daily record/log of everyone who enters the building and for what purpose,

assist anyone in need of direction and supervise fellow security officers under my management.

Coordinate and teach programs for ages 2-18 (mentoring youth, charm school, rap/talk sessions, organize

and direct outings (bowling, skating, teen nights, etc.)

ETS-Ewing, NJ full-time/temp

Customer Service Representative/Sales (02/06-06/26/06)

Responsibilities: handling both incoming and outgoing calls from a call center, updating customer

accounts, providing customer web assistance, resolving billing disputes, promoting the sales of study

materials, assisting fellow co-workers with problem customers.

Courier-Post Newspaper-Cherry Hill, NJ full time, as needed

Events Coordinator, Data Entry Clerk, Customer Service Representative and Telemarketer (09/01-08/26/04)

Responsibilities: Scheduling events, set-up and the coordination of events in which out mascot would

sometimes attend. All events scheduled had the main goal of improving the newspapers circulation sales

and gaining more accounts. Being an Events Coordinator involves working side by side with the

management of both the Courier-Post and other businesses and schools. This position required much

detail and had extremely strict deadlines.

Data Entry involved imputing all details for carrier routes such as address changes, new hires and

customer complaints.

Customer Service involved taking customer calls, settling complaints, starting subscriptions and imputing

subscriber addresses, soliciting the Courier-Post by means of computer generated phone calls, offer up-

graded specials to current subscribers and courtesy calls ensuring delivery is ok.

Convergent Payment Processing Services- Barrington, NJ part-time

Data Entry/Processor (1/17/04-8/26/04)

Responsibilities: inputting all information from checks collected from various banks throughout New

Jersey, Philadelphia and Delaware into the company’s database and transferring all data to our branch in

Africa.

MRS Associates- Cherry Hill, NJ full-time

Recovery Specialist (5/17/04-8/26/04)

Responsibilities: Calling credit card holders all over the U.S. and collecting on unpaid credit card bills.

Burlington Coat Factory-Marlton, NJ full-time

Cashier, Sales Representative, Assistant Front End Manager (1/04/99-7/8/01)

Responsibilities: Ring up all sales, take payments on layaways and count out till at the end of my shift.

Work in appointed department, assist customers if needed.

Assist cashiers if help is needed in ringing up sales, sign layaway slips/forms, process returns and store

credits, run sales report at the end of the night.

Taco Bell-Somerdale, NJ part-time

Cashier, Food Prep (3/06/98-1/4/99)

Responsibilities: Ring up all orders (in store and drive thru) count drawer at the end of my shift. Cook food

and check for correct temperature and serve food to customers.

Volunteer Work: Daycare provider/teacher, Sunday school teacher and child/teen mentor

Other Experience: credited classed completed in Microsoft Excel, Word, Outlook and PowerPoint,

broadcasting and public speaking

- Work experience that involved controlling and closing out documents, files and records; typing and

distributing forms; maintaining mailing lists; entering and retrieving data in an automated system and

processing paperwork for matters unrelated to procurement or contracting actions

Education/Other:

-AA degree from Camden County College, Blackwood, NJ

(Major in Communications and Business Management)

- NJ Substitute Teaching Certificate valid until 2015

~Pursing BA in Elementary Education/Writing Arts

- CPR certified

Character Traits:

Self-starter, team leader, dependable, fast learner, motivated

(References available upon request)

Performs administrative and clerical tasks that support the operations of the site office

• Receptionist duties including receiving inbound calls to the site offi ce and triaging calls appropriately

Contact this candidate