Customer Service Manager
Resume:
Victoria L. Campbell
Marina del Rey, CA 90202
Home: 310-***-**** Cell: 310-***-****
*******@***.***
Business Development Manager, Client Solutions Manager
Profile:
Versatile, hardworking individual; driven to meet/exceed assigned revenue quota
Skilled in troubleshooting and identifying procedures required to maintain a reliable and efficient network to assist the
organization to run smoothly and profitably.
Effective interpersonal skills; works well as a team member with people of all levels of an organization and of various
cultures, equally capable of working independently. Articulate writer.
Computer proficiency includes Microsoft Office (Word, Excel, Access, Outlook, and Power Point), QuickBooks Pro, and
Tiger Paw application. Contact Management and CRM tools (Sales Force, ACT, and Gold Mine).
Educational /Certifications
B.S., Walden University, 2010 presently
B.A., Psychology, New School University, 1987
Marketing, CRM, Loyola University, Los Angeles, CA 1996
Programming Certificate, New Horizons, Anaheim, CA 1994
Employment History:
Sales Manager: Cogent Communications, Los Angeles, CA 2009 Presently
Sales Responsible for $732K annual quota predicated on: 3 Western, 3 National, and 2 Global Account
Managers consulting on internet service and data storage service.
Instrumental in developing and executing a sales strategy to meet the assigned revenue quota.
Responsible for hiring, coaching, training and the development to new hires.
Key Accomplishment: Achieved 133% of quota 2009 with 4 RAM's in ramp up mode.
Business Development Manager: Administaff, Century CA. 2009
Executed proven business development strategies to “C” levels and business owner's to assist
medium sized businesses succeed.
Provide clients with superior customer service. Develop quotes, manage customer service
problems/issues, and follow up on delivery. Orchestrated user training, on site or via telephone.
Key Accomplishment: On boarded 4 new clients in transitional role selling an intangible service.
Direct Sales Manager: TelePacific Communications, Woodland Hills, CA. 2008
Responsible for $294K annual quota for 7 Account Managers predicated on selling services and achieving
impeccable territory management skills through daily utilization of CRM tool.
Orchestrated consistent training to ensure employees had the competitive knowledge edge.
Built excellent relations with vendors by coordinating regular off site events.
Key Accomplishment: Boosted revenue growth with all new hires 94% in 2008.
Senior Account Executive: Shared Technologies, Inc. Santa Fe Springs, CA. 2006 08
Achieved $2.2M quota predicated on new Enterprise install business.
In depth equipment knowledge. Consistently stayed in front of required vendor certifications.
Determine strategizes for the development of communication systems; wireless LAN, VoIP,
and VPN’s. Assess technologies and the IT direction of each client. Formulate plans, determine
upgrades or migrations for systems, and implement solutions to facilitate and strengthen the
cost effectiveness and efficiency of IT and wireless solutions.
Key Accomplishments: Lead on $1.3M Ronald Reagan RFP in 2008.
Strategic Account Director: Intelli Flex, Long Beach, CA. 2005
Achieved $1.8M quota by selling voice and data hardware and software to Enterprise space.
Served as a liaison between Sales and OPS to provide synergy with communication and relations to ensure
intended installations.
Key Accomplishments: Recognized for being awarded City of Simi Valley $440K my first year.
Regional Sales Director SBC, Irvine, CA. 2000 2004
Achieved $3.2M quota by leading 11 Account Managers in CRM tool, territory management, and quote
preparation to exceed quota.
Managed data collection, proposal writing and communication with Project Management for the seamless
implementation of the pre/post project.
Orchestrated consistent training to ensure competitive edge.
Key Accomplishments:
• 2003 achieved 397% of annual quota
• 2000 achieved 410% of annual quota
Community Leadership
Step Up Women's Network mentor
Forte Animal Rescue PR Agent, assist in raising money for organization and volunteer
LA Mission volunteer
References Available Upon Request
Contact this candidate