Quality Assurance Management
Resume:
James Norwood
*** **** *** ****** ***. *B New York, NY 10031
*****.*.********@*****.***
INFORMATION TECHNOLOGY EXECUTIVE
Technology Leadership and Direction
PROFILE
Highly-motivated and resourceful hands-on IT Management Professional with
experience in product engineering, operations management, software/hardware
development, telecommunications, wireless development/test, data
warehousing, technical support, help desk management, IP networking,
communication and IT security, and hardware/manufacturing/quality assurance
engineering.
Management skills focused on budget, RFI/RFP design, code review, HW/SW
development/testing, market research and advertising, statistics
(forecasting, customer profiling and segmentation, predictive modeling),
and contract negotiation.
. Always on schedule and under budget, able to prioritize and handle
multiple tasks while effectively achieving and exceeding both
corporate and department goals. A builder of high-performance teams
who thrives in environments requiring a high-level strategist and a
big picture thinker.
. Technically savvy, able to quickly assess and utilize the appropriate
response to meet the specific needs of the business requirement at
hand. A welcome addition to any IT Department, ready, willing, and
able to lead teams to ensure IT Department success and on-time project
delivery.
CORE COMPETENCIES
IT Process Improvement . HW/SW Design/Test . Network Infrastructure . ITIL
. Solution Design
Enterprise Integration . Project Management . Staff Leadership
Client Relationship Management . Technology Integration
Infrastructure Planning . Training
EXPERIENCE
EDUSMART, LLC (start-up company) Washington DC / New York, NY
2008 - 2010
Vice President, Technology Infrastructure
Managed both on-site and off-site development teams, network
administrators, and quality assurance teams. Reduced hardware costs by
using virtualization technologies. Designed and implemented short and long-
term strategic plans to make certain network capacity met existing and
future requirements.
Operated as primary system administrator and application configuration
expert. Managed the development life-cycle from requirements analysis,
feasibility estimates, design, coding, documentation, testing,
implementation, and support.
Managed department expenses, enterprise applications, document management
systems, business process management systems, workflow, disaster recovery
solutions, and budget planning. Maintained a 99.9% uptime ratio for network
and enterprise systems.
James Norwood
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EDUSMART, LLC continued
Maintained Active Directory (DHCP, WINS & DNS) and group policies within a
Windows 2003/2008 networking environment. Managed and ensured optimal
operation of all network hardware, equipment, and solutions including WAN,
routers, switches, hubs, UPS's, and the telephone system.
Mosaica Education, Inc. New York, NY
2005 - 2008
Operations /Chief Information Officer
Deployed integrated voice/video/data network to support 37 locations
throughout the US and several locations in the United Emirate using 24
field techs and 10 core staff. Managed the implementation of improved Help
Desk processes and call center software installation. Planned, designed,
and managed all aspects of network upgrade project via ITIL, to install a
Cisco enterprise, layer 2/3 WAN/MAN network. Installed EMC SAN, keeping all
legacy systems functional throughout the migration.
Prepared RFP's for contractors and equipment purchases, saving the company
over $2,000,000. Instituted new security procedures to protect data and
control access, including VPN connectivity. Upgraded the fiber
infrastructure, using fully redundant single-mode fiber rings. Trained
department personnel on fiber termination techniques and fiber maintenance.
Managed and designed a major PC upgrade of over 2,000 PC's.
Created Server Group to manage over 150 servers throughout all location and
replace 90% of servers onto Blade Servers and deployment of server
virtualization to maintain applications and service level. Developed and
maintained methods of license compliancy.
NOKIA Broadband Division Petaluma, CA/ New York, NY
1997 - 2005
Director of Pre and Post Systems Engineering
Used ITIL concepts for design and implementation technology infrastructure
initiatives and solutions in WAN/LAN, internet, networking, mail/messaging,
remote access & mobility, virtualization, telecom, VoIP, and data
warehouse.
Managed a team of internal/external IT professionals to support, monitor,
and improve the overall network, infrastructure, and operational
capacity/performance.
Provided IT disaster recovery and business continuity planning. Ensured IT
security and led internal/external audits.
Managed compliance with global IT central group policies, procedures, and
best practices. Managed and tracked budget. Evolved the technology skill
set base to be in line with ongoing market developments through formal
training.
Led global and regional IT initiatives and projects. Manage the continuous
improvement and upgrades for the operational environment. Ensured all new
implementations and upgrades were put through a robust QA and Change
Control process that ensured continuous smooth service.
EDUCATION
Master of Science, Computer Science San Francisco State University San
Francisco, CA
Concentration in Computing and Business
Bachelor of Science, Computer Science North Carolina Central University
Durham, NC
Concentration in Computing Information Systems
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